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The Riedel Shop Reviews

https://theriedelshop.myshopify.com
Rated
Exceptional

he Riedel Shop is an independent retailer based in Surrey, UK.

Service
4.9
/5
Product
4.8
/5

5

4

3

2

1

39

3

0

0

0

42

ratings over the past year

The Riedel Shop is no longer an active Feefo customer
Displaying all 1,193 reviews
Trusted Customer
12 years ago
Date of purchase: 20/06/2012
Really excellent service with a notification all the way from ordering to delivery as to…
Really excellent service with a notification all the way from ordering to delivery as to what was happening.
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Trusted Customer
12 years ago
Date of purchase: 19/06/2012
No problems whatsoever, would use again
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Trusted Customer
12 years ago
Date of purchase: 19/06/2012
very efficient
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Trusted Customer
13 years ago
Date of purchase: 15/06/2012
I was charged retrospectively for delivery to Northern Ireland which I thought was very poor customer…
I was charged retrospectively for delivery to Northern Ireland which I thought was very poor customer service. I should have been made aware of this £8.95 charge when I was placing my order not the...

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The Riedel Shop
The Riedel Shop
12 years ago
We are very sorry you feel our delivery service was not up to standard- we did have information on our website about notification of postal charges after orders are placed from non mainland locations,but as you say perhaps this was not clear enough. To this end we have now made amendments to our site and have listed the postal charges to other parts of the UK, including Northern Ireland, and some overseas destinations. Hopefully this will make things clearer when our customers are ordering and we would like to thank you for bringing this to our attention and thus improving our customer care. Kind Regards, Jakki ***** The Riedel Shop
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Trusted Customer
13 years ago
Date of purchase: 12/06/2012
Good BUT there 'loyalty points' system is terrible. They build up the expectation that purchase,…
Good BUT there 'loyalty points' system is terrible. They build up the expectation that purchase, and loyalty, are rewarded. Then you discover that it is a con and the 'rewards' are VERY FEW and also...

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The Riedel Shop
The Riedel Shop
13 years ago
I just wanted to check with you that you have put this feedback for the correct site? Here at TheRiedelShop.co.uk we don’t have any loyalty schemes but I believe Riedel.com do so I think perhaps you may have us confused with their site? I know you ordered with us recently and I hope you are happy with your purchase and our service. If the comments below are not regarding our site I would really appreciate you changing them to the correct one. If however you are unhappy with our service or products please let us know and we will do everything in our power to rectify this. I look forward to hearing from you, Kind Regards, Jakki ***** The Riedel Shop
Trusted Customer
13 years ago
You know you are right. Originally - I didn't know the UK Riedel shop existed and purchased some glasses and stuff from Riedel.com and then when I wanted a replacement glass I went back to their site. I was annoyed at their 'loyalty scheme' and left it for some time. Then, later, I searched the Internet for the Riedel glasses and ended up on the UK site and purchased the AND everything has been fine.....better than fine - very happy.
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Trusted Customer
13 years ago
Date of purchase: 16/05/2012
Being able to buy on line is great. It is not always easy to find…
Being able to buy on line is great. It is not always easy to find retailers who stck your items. The site was easy to navigate and gthe delivery was both prompt and safe.
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Trusted Customer
13 years ago
Date of purchase: 16/06/2012
Efficient and quick
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Trusted Customer
13 years ago
Date of purchase: 16/06/2012
prompt delivery/ safely wrapped
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Trusted Customer
13 years ago
Date of purchase: 16/03/2012
Very personal and helpful service. Many thanks :o)
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Trusted Customer
13 years ago
Date of purchase: 22/04/2012
Very good service although there can occasionally be a supply problem at the Austrian end.…
Very good service although there can occasionally be a supply problem at the Austrian end. Even so the staff at the Riedel Shop are very polite and helpful and dispatch the glasses as soon as they...

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About The Riedel Shop
The Riedel Shop is an independent retailer based in Surrey, UK. We established The Riedel Shop website as a dedicated online source for these wonderful wine glasses.We have been in business as retailers for over 30 years and this is our latest online store. We stand behind all our sales with a money back guarantee and we try to be prompt and helpful with all enquiries.
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01737 222996
72 High Street, Reigate, Reigate, Surrey, RH2 9AP, United Kingdom
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About The Riedel Shop
The Riedel Shop is an independent retailer based in Surrey, UK. We established The Riedel Shop website as a dedicated online source for these wonderful wine glasses.We have been in business as retailers for over 30 years and this is our latest online store. We stand behind all our sales with a money back guarantee and we try to be prompt and helpful with all enquiries.