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The Rare Gemstone Company Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 554 reviews

Franklin

Feefo Verified

Alabama

9 years ago

What Franklin said about The Rare Gemstone Company:

Excellent Service and Superior Products

I have purchased several stones from Lapigems. They are always exactly as described on the website. I am amazed how quickly the product arrives and the quality of the packaging.

Product reviews

Date of purchase: 10/08/2016

Jay

Feefo Verified

Alabama

9 years ago

What Jay said about The Rare Gemstone Company:

Lapigems is first class.

100% satisfied.

Product reviews

Date of purchase: 06/08/2016

Nicky Willis

Feefo Verified

CT, USA

10 years ago

What Nicky Willis said about The Rare Gemstone Company:

Excellent Service and Gemstone!

Some of the best service I have experienced yet. Fast call back, a very knowledgeable Gemologist to help me with my decision. Quick shipping. A really great site too - I enjoyed the fact that so much...

Product reviews

Date of purchase: 21/07/2016

JeffnClaire

Feefo Verified

Rhode Island, USA

10 years ago

What JeffnClaire said about The Rare Gemstone Company:

We look forward to purchasing our next collector's gem from Lapigems.

We encountered some problems when we went to order from Lapigems. The first problem was our purchase was blocked by our credit card company. This is actually a good thing as our purchase was a...

customerservice@lapigems.com

The Rare Gemstone Company

10 years ago

Hello Jeff, thank you very much for the feedback. I'm glad you were happy with your Tanzanite. I'm very sorry to hear about the problems you experienced with Fedex. Usually they are very efficient but in this case it seems they dropped the ball. I will be following up with Fedex today to find out what happened and to make a formal complaint. We strive for excellence in all areas of our business and service is very important to us. It's not right that Fedex let us down in this regard. We appreciate you letting us know about the problems you experienced and we will follow up to ensure it doesn't happen again.

Product reviews

Date of purchase: 04/07/2016

Trusted Customer

Feefo Verified

10 years ago

Impressive customer service and products of the highest quality

When I had difficulties on the website, I received several emails guiding me through the process and my account was quickly established. I also received telephone calls and the gemstone in which I...

Product reviews

Date of purchase: 05/07/2016

Trusted Customer

Feefo Verified

10 years ago

Over all good

Very Happy with the gem and quality. Just wish there was a little more room for profit. The margin of value scares me a little when it comes to investing in more costly gems

Product reviews

Date of purchase: 03/06/2016

Peter

Feefo Verified

10 years ago

What Peter said about The Rare Gemstone Company:

Excellent

Very satisfied with the communication with Antony. Responded back to my emails, helped through the process and went the extra mile. Thank you Antony.

Product reviews

Date of purchase: 02/06/2016

Bryan

Feefo Verified

South Carolina USA

10 years ago

What Bryan said about The Rare Gemstone Company:

Fast. Secure. Perfect. Exceeded expectations.

My jeweler said the stone was the most beautiful he had ever seen! Arrived on time and exactlyas promised... I think I will buy a few more.

Product reviews

Date of purchase: 08/06/2016

Robert

Feefo Verified

Lancaster PA

10 years ago

What Robert said about The Rare Gemstone Company:

The most meticulously packaged product on the planet.

I have never purchased anything that was so meticulously packaged. The care that is taken in sending their product to you is probably the best in the world. I would and am recommending this company...

Product reviews

Date of purchase: 28/04/2016

Michel

Feefo Verified

Austria

10 years ago

What Michel said about The Rare Gemstone Company:

Efficient, Available, Fast

Product reviews

Date of purchase: 06/05/2016

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The Rare Gemstone Company Reviews

Your experience of using Lapigems service and productsMore reviews of this product (3)View product websiteExceptionally pleased as always

Your experience of using Lapigems service and productsMore reviews of this product (4)View product website

Tanzanite OvalMore reviews of this product (1)View product websiteTo say this is the most beautiful Tanzanite I have ever seen would be an understatement. I was a little apprehensive purchasing sight-unseen. The stone looked such an intense color I wasn't sure it...Read more

Your experience of using Lapigems service and productsMore reviews of this product (9)View product websiteUser freindly webpage, very easy to make a purchase, and delivered in a time fashion

Your experience of using Lapigems service and productsMore reviews of this product (4)View product website

Your experience of using Lapigems service and productsMore reviews of this product (7)View product websiteWent smoother than I could imagine... Superb product! Excellent service!

Your experience of using Lapigems service and productsMore reviews of this product (7)View product website

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