What Susan Crocker said about The Natural Dog Hub:
Perhaps change delivery company. Please note an email I sent yesterday. I only have one bag instead of two.
The Natural Dog Hub
The Natural Dog Hub
5 years ago
Hi Susan, thanks for leaving feedback, we really appreciate it.
Your order was placed at 12.22 on Friday 22nd Jan 2021.
Your first bag arrived with you at 9.47am on Saturday 23rd Jan.
You emailed to ask where your second bag was and I explained in a reply on Monday 25th Jan that your second bag was also on its way to you and advised that it would be with you between 12.10 and 13.10 that day. It actually arrived with you at 12.10.
We were able to deliver both bags to you within the 7 days we allow for delivery, in fact you received both bags by the next working day as we do not usually rely on weekend deliveries.
I am very sorry that you didn't receive both boxes together.
SC
Susan Crocker
5 years ago
Thank you for your response. Sorry for the feed back. Yes I did received the second bag quickly and for that I am grateful. I received an email from Sonia and she confirmed that it was confusing that for the second time I received one bag and later the other, Problem resolved and thank you. You are very helpful and speedy with your delivery. The Flatcoats love the food.
Product reviews
The Natural Dog Hub
The Natural Dog Hub
5 years ago
Great to hear, thank you
Date of purchase: 22/01/2021
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DH
David Harrison
Feefo Verified
5 years ago
What David Harrison said about The Natural Dog Hub:
Placed my order online and received great communication. Delivery received, well packaged and on time. Excellent quality product and service. I cant see any reason to go anywhere else.
The Natural Dog Hub
The Natural Dog Hub
5 years ago
Thank you David for leaving a review, very much appreciated
Date of purchase: 20/01/2021
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Trusted Customer
Feefo Verified
5 years ago
Swift & efficient service from ordering to delivery.
I would recommend them, the product is very good and great for my dog, service is excellent my latest order came in 24 hours and very well packaged. It’s also lovely to have a name (Sonia) as always...
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The Natural Dog Hub
The Natural Dog Hub
5 years ago
Thank you so much for your review, it is really appreciated! We try our best on delivery times, sometimes things don't always go to plan - but mostly we achieve a super fast time. As always, any issues we are here to help 😊
Date of purchase: 12/01/2021
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Trusted Customer
Feefo Verified
5 years ago
Fantastic service. Super fast dispatch and delivery (next day) and top quality dog food
The Natural Dog Hub
The Natural Dog Hub
5 years ago
Thank you for this review! really appreciated 😊
Product reviews
The Natural Dog Hub
The Natural Dog Hub
5 years ago
Great, so pleased you are with us, if you need any help at all, just shout!
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.