The London Agent is no longer an active Feefo customer
Displaying all 197 reviews
TC
Trusted Customer
9 years ago
What Trusted Customer said about The London Agent:
Favoloso, pulitissimo
Abbiamo soggiornato quattro notti presso lo Stylish studio Fitztrovia a Londra.
Ė un graziosissimo appartamentino arredato in modo molto simpatico e moderno è dotato di ogni confort.
L'appartamento...
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Belinda
The London Agent
9 years ago
Thank you Manuela, we hope you may return in the near future.
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TC
Trusted Customer
9 years ago
What Trusted Customer said about The London Agent:
Excellent service by The London Agent
Easy communication. Great location. Great flat.
Belinda
The London Agent
9 years ago
Hello Linda, thank you and I hope you will return to us on your next visit to London.
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TC
Trusted Customer
9 years ago
What Trusted Customer said about The London Agent:
We did not see before arrival that the flat is a 4th floor walk up with no ...
We did not see before arrival that the flat is a 4th floor walk up with no lift. The air in the flat gave both of us symptoms of allergic rhinitis. For a 2 week rental ,
the urgent 11am departure...
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Belinda
The London Agent
9 years ago
Hello Joe, thank you for taking the time to leave us feedback. We do note on all of our property details the floor a property is on and if the building has a lift or not. So yes, it is important to read them - I know many people rely mostly on the photos. With regards to your allergic reaction we have been trying to work out what could have caused this but are struggling to find an answer. We have also not had similar reports but we will keep an eye on this. 11.00 am departure is actually quite late for a self catering flat - many have a 10.00 departure - and it is necessary as we frequently have people leaving and departing the same day. That said, we do allow people to leave bags at the flat whilst housekeeping are preparing for the next let and this is a great help to most people. I do hope you have plans to return to London, and suggest we have a chat on the phone when you start your search so we can better understand your requirements.
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TC
Trusted Customer
9 years ago
What Trusted Customer said about The London Agent:
We would go back and stay here again!!
We were very pleased with the communications, their patience with my credit card difficulties (fraud alerts made the transaction difficult). The flat was described and pictured perfectly, as well as...
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Belinda
The London Agent
9 years ago
Hello Vicky, thank you for saying such nice things about us. I hope you have plans to return and that we can accommodate you again in the future.
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Trusted Customer
9 years ago
Great Customer Service!
The London agent team was great...I messed up the reservation by booking the wrong dates, but the customer service team was very helpful in getting the issue resolved.
Belinda
The London Agent
9 years ago
Hello S, thank you for taking the time to leave us feedback. I hope you will contact us when your return to London in the future.
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Trusted Customer
9 years ago
Just about adequate
On arrival the flat was cold (12 deg C). The heating was not on and the lady with the key did not know how to make the heating work. After an engineer came it took 5hrs to heat the flat to 19 deg C. ...
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Belinda
The London Agent
9 years ago
Hello A, I am sorry to hear that your stay was not as good as it should have been. As you know we do not manage this flat so your feedback here is the first we heard of the problems you had. Nevertheless we have raised your issues with the property manager and they have promised us they have them in hand. Please do contact us when next you plan trip to London and we shall do our best to offer you a super flat.
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TC
Trusted Customer
9 years ago
What Trusted Customer said about The London Agent:
Get the curry in London.
The location of our property was fantastic. The flat was clean and well supplied. One big issue with this flat, was the landing inside one of the bathroom. It drops 3-4 inches. My brothers girlfriend...
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Belinda
The London Agent
9 years ago
Hello Mark, thank you for sharing your feedback with us. I am sorry to hear about your mishap at this home and we shall make a plan to make the small step more prominent. We will also make a note in the flats digital guidebook to try the curry at the corner pub!
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Trusted Customer
9 years ago
Wonderful experience with the London Agent!
Everyone at the London Agent was very responsive to questions and they made our short term stay in an apartment extremely easy. The apartment was very clean, quiet and welcoming with all the...
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Belinda
The London Agent
9 years ago
Hello S, thank you for the feedback and your patience. it seems that great minds do think alike because we have already implemented our plan B key collection strategy, directly after you arrived. It is not uncommon for people to be delayed in transit and not to arrive at the agreed time. They now know in advance where to go if they can not make it to the flat and are having problems with their phones. I hope you have plans to return to London and we will be very happy to accommodate you again.
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TC
Trusted Customer
9 years ago
What Trusted Customer said about The London Agent:
London Agent's service, and the property itself, both super
Our pied à terre was fantastic, as promised. Key pickup was easy and close to the property.
Our payment was processed quickly, but it was super to get the deposit credited back to the credit card...
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Belinda
The London Agent
9 years ago
Hello Michael, thank you for taking the time to leave us positive feedback. It is much appreciated and good to know we are getting it right!
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TC
Trusted Customer
9 years ago
What Trusted Customer said about The London Agent:
Disappointed
We were disappointed. The apartment was clean, nut did not resemble the pictures on the website - much more spartan. Staff was kind, but not helpful in finding us another more up-scale accommodation.
Belinda
The London Agent
9 years ago
Hello Rick, I am saddened to hear you were not entirely satisfied by your flat. I have looked though our records and I can not find any emails from yourself during your stay. We do not manage this flat but we do take bookings for it on behalf of the property managers. Presumably you corresponded directly with the property manage during your stay? I am at least pleased to hear that they were kind to you, but for future reference it would be useful for us to hear of any problems whilst in residence so we can try and assist. I do hope you have not been put off and will return to us for future visits. Maybe we can offer a more upmarket home next time round.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
