Approachable, non judgmental, thorough, clear & prompt communication.
Emma
The Loans Engine
7 years ago
Thanks for taking the time to leave us a great review and recommendation. We are happy you found us to be thorough and approachable.
Warm Regards,
Thank you for choosing The Loans Engine
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Trusted Customer
Feefo Verified
7 years ago
Excellent service and an absolute pleasure to deal with!
From start to finish they didn't loose enthusiasm for dealing with my application despite encountering some delays that were not their fault. Constantly provided updates on progress and chased down...
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Emma
The Loans Engine
7 years ago
Thank you for the 5 star review,
It's great to see that you experienced our team's persistence, knowledge and enthusiasm. We're very proud of our people so it's lovely to see them appreciated in this way.
It was our pleasure assisting you with your loan application.
Kind Regards
The Loans Engine
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Jennifer Alexander
Feefo Verified
London
7 years ago
What Jennifer Alexander said about The Loans Engine:
Existing customers arent prioritized for telephone or email communication
Query dealt with swiftly, however it took 4 days to eventually get through via telephone. There was an option for a callback but no one called. I emailed but NEVER received a response.
In the end I...
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Emma
The Loans Engine
7 years ago
Thank you for providing a review, we are sorry to hear that you have been trying to contact your lender "Optimum Credit" without success and that you are not happy with their service.
You have left this review for us at The Loans Engine, and whilst we are the broker that arranged your loan application, our firm is not the lender with whom you hold your loan account. We are able to refer the matter to our contacts at Optimum Credit, as such we will escalate the issue for you.
Kind Regards
The Loans Engine
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Trusted Customer
Feefo Verified
7 years ago
First class
Excellent customer service representative right from start to finish faultless thanks very much Emily
Emma
The Loans Engine
7 years ago
Thanks for leaving us a first class review!
We're pleased to see that Emily provided a faultless service and will pass on your kind comments.
Warm Regards,
The Loans Engine
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MF
Michael Fairclough
Feefo Verified
7 years ago
What Michael Fairclough said about The Loans Engine:
Excellent service from Paul Atkinson
Paul Atkinson delivered an outstanding service. His inter-personal/communication skills are excellent. He led me through the process of applying for a loan in a way which gave me peace of mind and...
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Emma
The Loans Engine
7 years ago
Thank you for taking the time to leave this great review of our service. We'll certainly pass your kind comments on to Paul.
Thanks for choosing The Loans Engine to arrange your finance.
Kind regardsThe Loans Engine
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OC
Oliver Collins
Feefo Verified
7 years ago
What Oliver Collins said about The Loans Engine:
Very professional slick service. Followed legislation and kept me well informed of process to a successful outcome.
Emma
The Loans Engine
7 years ago
Thank you for the great review! We're pleased to see you were well informed and that we helped you reach a successful outcome.
Kind RegardsThe Loans Engine
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Trusted Customer
Feefo Verified
7 years ago
Courteous and efficient service.
Emma
The Loans Engine
7 years ago
Thank you for taking the time to rate and review us.
We're pleased to see you found our service to be courteous and efficient, it was a pleasure assisting you with your application.
Warm RegardsThe Loans Engine
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Trusted Customer
Feefo Verified
7 years ago
Warm, friendly, helpful and non-judgemental staff.
Emma
The Loans Engine
7 years ago
Hi,
Thank you so much for this fantastic feedback and 5 star rating, we're happy that we could help arrange the finance you wanted.
Kind RegardsThe Loans Engine
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Trusted Customer
Feefo Verified
7 years ago
Highly recommend the Loans Engine!!!
Fantastic professional service and quick communication from Thomas & Matt who helped us get a loan for building works when our mortgage lender wasn't willing to lend due to restrictions with their...
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Emma
The Loans Engine
7 years ago
Thank you for taking the time to leave us a 5 star review and rating. It's lovely to see personal recommendations in action, we're glad that our service lived up to expectations!
We will make sure to pass on your kind comments to Thomas and Matt.
Warm RegardsThe Loans Engine
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MM
Michael Myerscough
Feefo Verified
7 years ago
What Michael Myerscough said about The Loans Engine:
Great service!
The loans engine were extremely thorough from the word go. They worked with us all the way for a positive result and were dedicated and professional. They kept in touch on a daily basis and helped us...
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Emma
The Loans Engine
7 years ago
Hi,
Thanks for taking the time to leave us this great review and recommendation.
We're very proud of our exceptionally dedicated & professional team so it's wonderful to see this is appreciated. Happy we could help you raise the capital you needed.
Best Regards
The Loans Engine
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
