the service so far has been excellent but I have yet to take delivery of my greenhouse, If you would like to send this at the end of march I should have taken delivery by then,regards D weyman.
Date of purchase: 29/10/2012
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Trusted Customer
Feefo Verified
13 years ago
Good
Date of purchase: 28/12/2012
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Trusted Customer
Feefo Verified
13 years ago
Still awaiting to assemble the Green house due to weather
Delighted with service and product. Greenhouse was delivered within about 2 weeks and built in under an hour. Door sticks a bit in wet weather but otherwise no issues. Great value product.
I am very happy with my 4x4 greenhouse ,with The Greenhouse People delivering direct the greenhouse and glass came in excellent condition and the construction instructions were easy to follow.
Trusted Customer
13 years ago
They supply excellent guality greenhouses,and I would not esitate buying from them again.
We have had very mixed service from them, initially they seemed very accommodating with the storage and delivery of the greenhouse, however our greenhouse was due for delivery this month and it had...
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The Greenhouse People
The Greenhouse People
13 years ago
I am sorry to hear of your dis-satisfaction with the service you have received from us, we make every effort to be as flexible as possible with our deliveries and do our best to oblige requests for specific delivery dates as we use our own dedicated transport and drivers to do them.
In your instance I believe delivery was requested end of January or the beginning or February, and that is why we scheduled delivery of your greenhouse for Friday 8th February. Once we have scheduled a date we normally contact you by phone a week to 10 days prior to delivery and if we are not able to get through we leave a message with the proposed date and our number so that you may call back to confirm that date to be convenient.
We appreciate that the date we schedule may not be convenient every time, although we do try and work around it by not requiring anyone to be in and following specific instructions as to where it is to be left. We are happy to reschedule if the date is definately not suitable, so in this instance we look for the next available slot on a run into your area.
As you can imagine we have to work at least 2 weeks ahead of ourselves with dates so that we are able to plan manufacturing and stock and therefore normally rescheduling works out to be 3 to 4 weeks later after the first proposed date.
Sometimes if we have space on a vehicle due to another customer not accepting delivery, then we fill this space with deliveries such as yours.
Once we have a new date for you we will call again at least a week before to confirm with you if possible.
We really do want to ensure that you are both happy with the service you are getting and the end product once you have receievd delivery, and therefore please do not hesitate to contact me to discuss any of the issues raised or details of your order.
Kind Regards
Alexandria Davies (Customer Services Manager)
With over 20 years experience of the greenhouse trade, our family owned and run business strongly believes in helping all customers successfully navigate the greenhouse buying maze.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
With over 20 years experience of the greenhouse trade, our family owned and run business strongly believes in helping all customers successfully navigate the greenhouse buying maze.
