I would be able to do this if we received all items orders I have emailed to chase this but I have had no response we have only received a partial delivery.
Matthew
The Great Gift Company
9 years ago
Hi, thank you for your feedback. Unfortunately as far as we can see we have received no emails from you regarding this order, so our apologies you have not been contacted. We can confirm that every part of your order has been delivered. The Chocolate Fondue set that you have highlighted as a 'missing item' was sent out the day after you ordered on a standard Royal Mail delivery service as chosen in your order. It was delivered 3 days later by Royal Mail. The other items were delivered on a quicker delivery service. Please don't hesitate to contact us if you have any more questions. Kind regards, Matthew
Product reviews
Date of purchase: 01/12/2016
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Trusted Customer
9 years ago
What Trusted Customer said about The Great Gift Company:
I didn't received what I ordered as they didn't have it in stock. The item was substituted without my knowledge and only found out when I opened it. After emailing the company, I was told that the...
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Matthew
The Great Gift Company
9 years ago
Thank you for your feedback. One of the items within your gift box was unfortunately out of stock. Rather than delaying the order and risk missing Christmas delivery we replaced the out of stock item with a similar item. We sincerely apologise this was not communicated to you; we have offered to replace the substitute for the correct item as soon as it is back in stock.
Many thanks,
Matthew
Date of purchase: 30/11/2016
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Trusted Customer
france
9 years ago
What Trusted Customer said about The Great Gift Company:
Haven't even received my goods yet because they are lost in the post somewhere. spent over £136 very disappointed.
Matthew
The Great Gift Company
9 years ago
Thank you for your feedback. As per our conversations we have tracked this parcel by Royal Mail who have said the parcel was delivered. You, the recipient denied receiving the parcel so we initiated an investigation with Royal Mail, in particular the postman that delivered your parcel to provide more information so we could assist you in locating the parcel. You have been continually updated with all current information.
The Great Gift Company sells Unusual Gifts they'll Love. We pride ourselves on offering a large and comprehensive collection of top quality gifts for all ages and to suit all budgets
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
The Great Gift Company sells Unusual Gifts they'll Love. We pride ourselves on offering a large and comprehensive collection of top quality gifts for all ages and to suit all budgets
