How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Fenetic Wellbeing Reviews | Customer Service Reviews for https://www.feefo.com/reviews/the-fenetic-trading-company | Feefo

Displaying all 2,970 reviews

Beverley Biggs

London

4 months ago

Date of purchase: 08/01/2025

What Beverley Biggs said about Fenetic Wellbeing:

Wheelchair for elderly mother

Friendly, helpful staff. Wheelchair delivered quickly. Would definitely buy from again.

Natalie

Fenetic Wellbeing

4 months ago

Good afternoon, Thank you for your lovely review, We are very happy to hear that you found us to be friendly and helpful, we aim to deliver exceptional customer service, and we are very pleased to hear that we have achieved this, If we can offer any assistance in the future, please do contact us on 0800 567 7618, Kind regards, Stephanie

Product reviews

Paul Hayes

Wandsworth, London

4 months ago

Date of purchase: 06/01/2025

What Paul Hayes said about Fenetic Wellbeing:

Happy customer.

Fantastic, had an issue with a slow puncture on one of the wheels and they sent a replacement asap without and issues at all.

Natalie

Fenetic Wellbeing

4 months ago

Good afternoon, thank you for taking the time to post this positive feedback! It is amazing to hear that you are happy with our service during your order of the Voyager all terrain wheelchair, we always aim to provide excellent service for our customers. It is great that we managed to get the issue of the slow puncture sorted efficiently for you. We are always happy to help so please do contact us on 0800 567 7618 if there is anything we can assist with in the future. Best wishes, Emma.

Product reviews

Anna White

Bridge of Weir

4 months ago

Date of purchase: 04/01/2025

What Anna White said about Fenetic Wellbeing:

Spare parts

Happy

Natalie

Fenetic Wellbeing

4 months ago

Good morning, thank you for posting this 5 star review! It is lovely to hear that you are happy with your purchase with us. We are always pleased to help, so please do contact us on 0800 567 7618 if there is anything that we can assist with in the future. Best wishes, Emma.

Product reviews

Trusted Customer

4 months ago

Date of purchase: 03/01/2025

A tiny bit more thought on design would make perfection

Great service once I’d made my requirements clear

Natalie

Fenetic Wellbeing

4 months ago

Good morning, thank you for taking the time to post this positive review! We are pleased to hear that you are happy with our service as providing excellent customer service for out customer is something that we always strive for. If there is anything that we can do to assist in the future, please contact us on 0800 567 7618. Best wishes, Emma.

Product reviews

Natalie

Fenetic Wellbeing

4 months ago

Good morning, thank you for taking the time to post this positive review! We are pleased to hear that you are happy with our service as providing excellent customer service for out customer is something that we always strive for. We are thrilled to hear that you are overall finding the Bariatric Rise Recliner chair beneficial for your needs. Also thank you for your feedback on how you think that the design of this chair could be improved, we find this feedback valuable and will be passing it on to our products team so they can look into this further. If there is anything that we can do to assist with now or in the future, please contact us on 0800 567 7618. Best wishes, Emma.

Elizabeth Craig

Castle Douglas

4 months ago

Date of purchase: 31/12/2024

What Elizabeth Craig said about Fenetic Wellbeing:

Good service Good delivery

Natalie

Fenetic Wellbeing

4 months ago

Good afternoon, Thank you for the review of your parts, I'm glad your order met your expectations and that you are happy with the delivery and service received. Ensuring customers are satisfied is a top priority here at Fenetic. If we can do anything to help in future, please call our office on 0800 567 7618. Kind regards, Leah

Product reviews

Marlene Jolly

Brunda

5 months ago

Date of purchase: 25/12/2024

What Marlene Jolly said about Fenetic Wellbeing:

Another satisfied customer ,

Could not have been better! Easy to lift in and out of car. Looks good!

Product reviews

Trusted Customer

5 months ago

Date of purchase: 20/12/2024

Excellent product and service

Very helpful staff tried very hard to get a chair to me as quickly as possible.

Product reviews

Marie Pace

Croydon

5 months ago

Date of purchase: 18/12/2024

What Marie Pace said about Fenetic Wellbeing:

Competitive price, great product.

Excellent all the way. I ordered online, there was no hard sell, no trying to flog additional expensive insurance or protections etc.

Product reviews

Tracy Stopford

Scotland

5 months ago

Date of purchase: 17/12/2024

What Tracy Stopford said about Fenetic Wellbeing:

Brilliant shop!

Excellent customer service from Fenetic Wellbeing. The team were so helpful and friendly and delivery was super speedy. I was kept informed every step of the way and the wheelchair arrived on time...

Read all

Product reviews

Robert Wyard

Watford

5 months ago

Date of purchase: 12/12/2024

What Robert Wyard said about Fenetic Wellbeing:

Great after sales service

Very helpful when I rang them and was assured that they were happy to help whatever the problem.

Product reviews

Not received a review invite?

About Fenetic Wellbeing

The Fenetic Trading Company is an online healthcare company which specialises in Wheelchairs, Walking Aids and Rise and Recliner chairs. We have over 22,000 positive reviews on eBay and over 8,000 on Amazon, we are a very customer service friendly company.

Read all

0800 567 7618

Healthcare House, Snaygil Industrial Estate, Skipton, West Yorkshire, BD23 2QR, United Kingdom

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

Fenetic Wellbeing Reviews

The Voyager All Terrain outdoor WheelchairMore reviews of this product (45)View product websiteFantastically well made and quite sturdy. Very comfortable and easy to use.

2 x Replacement footrest securing pin for ECTR02 / ECSP01 wheelchairsMore reviews of this product (1)View product websiteHappy with everything except postage £10 for a light and tiny package

2 x Replacement bag hanging hooksMore reviews of this product (2)View product websiteGreat replacement Fitted in easily Delivery time was good

Lightweight folding compact wheelchair EC1863 10kgMore reviews of this product (10)View product websiteI am delighted with my purchase. Comfortable and easy to lift in and out of car. A good choice!

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?