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The Edinburgh Natural Skincare Company Reviews | Customer Service Reviews for https://www.feefo.com/reviews/the-edinburgh-natural-skincare-company | Feefo

MK

Maureen Keelan

Feefo Verified

Dundee

9 months ago

What Maureen Keelan said about The Edinburgh Natural Skincare Company:

Nice wee moisturiser.

The service is good, was easy to order, I used my loyalty points plus was sent a 20% code which was a great bonus.

Product reviews

Date of purchase: 18/07/2025

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DR

Dana Rostowfske

Feefo Verified

West Bend, WI

9 months ago

What Dana Rostowfske said about The Edinburgh Natural Skincare Company:

Life-long Customer

Love this company! Found them when I was in Edinburgh in 2021 and I've used almost all their goodies. Would recommend!

Product reviews

Date of purchase: 10/07/2025

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JS

Jennifer Simpson

Feefo Verified

Arbroath

9 months ago

What Jennifer Simpson said about The Edinburgh Natural Skincare Company:

Great Products, Terrible Service

These wonderful products are let down by very poor online customer service. I’m a new customer and I have emailed them twice - first time was over two weeks ago. I couldn’t activate my account as the...

Ilana

The Edinburgh Natural Skincare Company

9 months ago

Dear Jennifer, We’re truly sorry for the poor experience you’ve had with our service. We recently encountered an unexpected issue where our customer service emails were blocked by Hotmail due to updated sender requirements. As a result, we were unable to respond to any Hotmail users during this time. The issue has now been resolved as of this afternoon, and our team is actively working through the backlog of missed messages. I’ve personally escalated your case by forwarding your name and email to our support team to ensure you receive a prompt response. Thank you for your patience, and again, please accept our sincerest apologies. We’ll be in touch very soon.

JS

Jennifer Simpson

9 months ago

Thank you for your response. I have now received emails from you which have resolved my concerns. It’s a pity it happened when I placed my first two orders with you and I must admit I was quite surprised to receive no replies. Hopefully everything will be okay from here on. The products really are wonderful, I’ll have to visit the shop next time I’m in Edinburgh.

Product reviews

Ilana

The Edinburgh Natural Skincare Company

9 months ago

Dear Jennifer, We’re truly sorry for the poor experience you’ve had with our service. We recently encountered an unexpected issue where our customer service emails were blocked by Hotmail due to updated sender requirements. As a result, we were unable to respond to any Hotmail users during this time. The issue has now been resolved as of this afternoon, and our team is actively working through the backlog of missed messages. I’ve personally escalated your case by forwarding your name and email to our support team to ensure you receive a prompt response. Thank you for your patience, and again, please accept our sincerest apologies. We’ll be in touch very soon.

JS

Jennifer Simpson

9 months ago

Thank you for responding. I have now had emails from you which have resolved my concerns, just a pity it happened when I placed my first two orders with you. Hopefully everything will be okay from here on. I’ll make sure to visit the shop next time I’m in Edinburgh

Ilana

The Edinburgh Natural Skincare Company

9 months ago

Dear Jennifer, We’re truly sorry for the poor experience you’ve had with our service. We recently encountered an unexpected issue where our customer service emails were blocked by Hotmail due to updated sender requirements. As a result, we were unable to respond to any Hotmail users during this time. The issue has now been resolved as of this afternoon, and our team is actively working through the backlog of missed messages. I’ve personally escalated your case by forwarding your name and email to our support team to ensure you receive a prompt response. Thank you for your patience, and again, please accept our sincerest apologies. We’ll be in touch very soon.

JS

Jennifer Simpson

9 months ago

Thank you for responding. I have now had emails from you which have resolved my concerns, just a pity it happened when I placed my first two orders with you. Hopefully everything will be okay from here on. I’ll make sure to visit the shop next time I’m in Edinburgh

Ilana

The Edinburgh Natural Skincare Company

9 months ago

Dear Jennifer, We’re truly sorry for the poor experience you’ve had with our service. We recently encountered an unexpected issue where our customer service emails were blocked by Hotmail due to updated sender requirements. As a result, we were unable to respond to any Hotmail users during this time. The issue has now been resolved as of this afternoon, and our team is actively working through the backlog of missed messages. I’ve personally escalated your case by forwarding your name and email to our support team to ensure you receive a prompt response. Thank you for your patience, and again, please accept our sincerest apologies. We’ll be in touch very soon.

JS

Jennifer Simpson

9 months ago

Thank you for responding. I have now had emails from you which have resolved my concerns, just a pity it happened when I placed my first two orders with you. Hopefully everything will be okay from here on. I’ll make sure to visit the shop next time I’m in Edinburgh

Date of purchase: 14/07/2025

0

NE

Neil

Feefo Verified

9 months ago

What Neil said about The Edinburgh Natural Skincare Company:

Poor aftercare

My order arrived damaged and all over the box. I’ve emailed the company over a week ago and again a couple of days ago. I’ve filled in an online contact form and still not heard anything back. Such...

Ilana

The Edinburgh Natural Skincare Company

9 months ago

Dear Neil, We’re truly sorry for the poor experience you’ve had with our service. We recently encountered an unexpected issue where our customer service emails were blocked by Hotmail due to updated sender requirements. As a result, we were unable to respond to any Hotmail users during this time. The issue has now been resolved as of this afternoon, and our team is actively working through the backlog of missed messages. I’ve personally escalated your case by forwarding your name and email to our support team to ensure you receive a prompt response. Thank you for your patience, and again, please accept our sincerest apologies. We’ll be in touch very soon.

Product reviews

Ilana

The Edinburgh Natural Skincare Company

9 months ago

Dear Neil, We’re truly sorry for the poor experience you’ve had with our service. We recently encountered an unexpected issue where our customer service emails were blocked by Hotmail due to updated sender requirements. As a result, we were unable to respond to any Hotmail users during this time. The issue has now been resolved as of this afternoon, and our team is actively working through the backlog of missed messages. I’ve personally escalated your case by forwarding your name and email to our support team to ensure you receive a prompt response. Thank you for your patience, and again, please accept our sincerest apologies. We’ll be in touch very soon.

Ilana

The Edinburgh Natural Skincare Company

9 months ago

Dear Neil, We’re truly sorry for the poor experience you’ve had with our service. We recently encountered an unexpected issue where our customer service emails were blocked by Hotmail due to updated sender requirements. As a result, we were unable to respond to any Hotmail users during this time. The issue has now been resolved as of this afternoon, and our team is actively working through the backlog of missed messages. I’ve personally escalated your case by forwarding your name and email to our support team to ensure you receive a prompt response. Thank you for your patience, and again, please accept our sincerest apologies. We’ll be in touch very soon.

Date of purchase: 12/07/2025

0

CW

Claudia Williams

Feefo Verified

Chester

9 months ago

What Claudia Williams said about The Edinburgh Natural Skincare Company:

Fantastic company

Very easy to order and fast delivery it would be nice though if you could pay in 3 with PayPal that way you could spread the cost a little

Product reviews

Date of purchase: 11/07/2025

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Trusted Customer

Feefo Verified

9 months ago

A great find, lovely fresh products, great packaging, ideal for gifting.

Delivered promptly, packaged well, no issues. Did not need to contact customer service.

Product reviews

Date of purchase: 11/07/2025

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Roisin

Feefo Verified

Dornoch

9 months ago

What Roisin said about The Edinburgh Natural Skincare Company:

Great hand cream - best I’ve found!

Very easy to order

Product reviews

Date of purchase: 09/07/2025

0

Trusted Customer

Feefo Verified

9 months ago

Look no further for fantastic moisture for your skin

Quick service.

Product reviews

Date of purchase: 08/07/2025

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MA

Mandy Ayling

Feefo Verified

Horsham

9 months ago

What Mandy Ayling said about The Edinburgh Natural Skincare Company:

Our roller ball perfume

Extremely easy to order and quick delivery with excellent packaging

Product reviews

Date of purchase: 08/07/2025

0

GT

Gail McDonald-Tune

Feefo Verified

Topanga Canyon, Ca.

9 months ago

Product reviews

Date of purchase: 02/07/2025

0

The Edinburgh Natural Skincare Company Reviews

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Reverie Hand Cream Bar...Solid Protection With A Fabulous ScentMore reviews of this product (143)View product websiteI love the fragrance I use it on my neck for moisture and fragrance .

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