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The Cruise Village Reviews

https://www.thecruisevillage.com
Rated
Exceptional

ABTA bonded and ATOL protected cruise agency, established in 1959! Part of the award-winning Travel Village Group

Service
4.8
/5

5

4

3

2

1

13

1

1

0

0

15

ratings over the past year

15 out of 297 reviews
Time:
Past year
AC
Andrew Coward
Liverpool
8 months ago
Date of purchase: 24/09/2023
What Andrew Coward said about The Cruise Village:
As always a very professional and personalised service from the Cruise Village, identifying our needs perfectly. We have used the Cruise Village on numerous occasions and highly recommend their servic
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Lily
The Cruise Village
8 months ago
Thank you for this excellent review Andrew. We really appreciate your amazing feedback and hope you have a fantastic cruise!
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Trusted Customer
8 months ago
Date of purchase: 07/09/2023
It was devil of a job getting the baggage allowance added to our flights, requiring many phone calls and emails. Every day we were wondering if and when this would be sorted, we shouldn't have had to
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Lily
The Cruise Village
8 months ago
Thank you for your review. We apologise for any problems on behalf of our tour operators but we are pleased our agents could help with your queries.
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Trusted Customer
9 months ago
Date of purchase: 17/08/2023
Needed to change booking just day after making it as flying was ruled out for health reasons. Not happy with operator's 100% penalty so pleased that Sam was able to find us a rail-accessible alternat
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Lily
The Cruise Village
9 months ago
Thank you for your review. We are so pleased Sam could be so helpful and attentive, have a fantastic time on the Rhine.
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Marion Needham
Chester
10 months ago
Date of purchase: 19/07/2023
What Marion Needham said about The Cruise Village:
The Cruise Village always provide an excellent service and can always be relied on to make sure every last detail is taken care of. Gill Williams is always available to help with any bookings and q
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Lily
The Cruise Village
10 months ago
Thank you for this amazing review Marion! We are glad Gill could help you find everything you were looking for and hope you have a great cruise! If you have any questions, don't hesitate to get in touch.
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Trusted Customer
11 months ago
Date of purchase: 22/06/2023
Excellent. Prompt provision of booking information. Competitive price to othe holiday company r offers
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Lily
The Cruise Village
11 months ago
Thank you for your amazing review, we are glad our team could be so helpful.
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About The Cruise Village
The Cruise Village is one of the UK's largest independent cruise agencies. We have won multiple awards for our customer care. Our retails shop and head office (The Travel Village) is on Highfield Road in Blackpool. We have been serving the people of the Fylde Coast, and beyond, with holidays since 1959. We have partnerships with most major cruise and travel operators and our clients receive the highest standards of service from our “Customer Care” team. We are people that you can trust, when we confirm your holiday you are our clients and we will be available to assist you with any questions that you may have. You will NOT be passed to various departments - your consultant will be your point of contact.
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0800 810 8481
298 Highfield Road, Blackpool, Lancashire, FY4 3JU, United Kingdom
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About The Cruise Village
The Cruise Village is one of the UK's largest independent cruise agencies. We have won multiple awards for our customer care. Our retails shop and head office (The Travel Village) is on Highfield Road in Blackpool. We have been serving the people of the Fylde Coast, and beyond, with holidays since 1959. We have partnerships with most major cruise and travel operators and our clients receive the highest standards of service from our “Customer Care” team. We are people that you can trust, when we confirm your holiday you are our clients and we will be available to assist you with any questions that you may have. You will NOT be passed to various departments - your consultant will be your point of contact.