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The Burgess Group Reviews | Customer Service Reviews for https://www.feefo.com/reviews/the-burgess-group | Feefo

Displaying all 178 reviews

Trusted Customer

1 day ago

Date of purchase: 25/07/2024

full explanations. Always contacted when they said they would. Totally reliable. So professional. What beautiful products!

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Mr & Mrs Penny

17 days ago

Date of purchase: 10/05/2024

What Mr & Mrs Penny said about The Burgess Group:

Excellent service, with first rate products.

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Steve & Carole

Ipswich

18 days ago

Date of purchase: 18/06/2024

What Steve & Carole said about The Burgess Group:

Burgess are very professional in how they conduct their business, making sure you, as the customer, are included at all stages from the moment you first make contact, to home visits for measuring up e

...

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Mr & Mrs Towne

Salthouse

20 days ago

Date of purchase: 28/06/2024

What Mr & Mrs Towne said about The Burgess Group:

Great service again! Jodie has been amazing sorting delivery problems for us to hit our required fitting date. Glen and John are exceptional fitters. Their attention to detail is amazing What a dif

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Ms Barnes

Ipswich

24 days ago

Date of purchase: 21/06/2024

What Ms Barnes said about The Burgess Group:

I wouldn’t hesitate to recommend the Burgess Group. They really do go above and beyond in terms of service. Technically a year out of guarantee they were there to help when the lock failed on my bifo

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Edward

The Burgess Group

14 days ago

Dear Ms Barnes, Thank you so very much for your wonderful review. The ongoing service we provide to our customers is very important to us, I was delighted to pass your feedback on to our service team and we’re all so pleased we could assist you. Thank you very much for taking the time to share your experience and for your recommendation, it really is appreciated. Best regards Edward Burgess

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Mr & Mrs Burton

Norfolk

1 month ago

Date of purchase: 21/06/2024

What Mr & Mrs Burton said about The Burgess Group:

Excellent, actioned my query on the same day and I was given dates when the fitter could call which was that day ior the next day. I opted for the next day. Problem resolved quickly very professio

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Edward

The Burgess Group

14 days ago

Dear Mr & Mrs Burton, Thank you very much for taking the time to share your experience, it really is appreciated. The ongoing service we provide to our customers is very important to us and we aim to make it as smooth as possible for our customers, so, I’m really pleased to hear we achieved that for you. I will be delighted to pass your feedback on to our service team. Thank you very much for your review Best regards Edward Burgess

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Graham Murchie

Woodbridge

1 month ago

Date of purchase: 14/06/2024

What Graham Murchie said about The Burgess Group:

After ten plus years there were a couple of very minor problems with the installation. The response from the team at Burgess was very positive and the issues were very quickly (and cheerfully) sorted

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Edward

The Burgess Group

14 days ago

Dear Mr & Mrs Murchie, Thank you very much for your review. It's really important to us that our customers receive the best possible service from us, from order to installation and beyond. We’re so pleased to hear we achieved that for you. Thank you for taking the time to share your experience, it really is appreciated. Best regards Edward Burgess

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Mr & Mrs Merten

Norfolk

1 month ago

Date of purchase: 17/05/2024

What Mr & Mrs Merten said about The Burgess Group:

We replaced 8 timber windows including 5 Georgian sash and case type and a substantial glazed timber door with fanlight above and we’re delighted with the service. The fitters showed great attention t

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Edward

The Burgess Group

14 days ago

Dear Mr & Mrs Merten, We're so pleased to hear how delighted you are with your new windows and door. Our installers pride themselves on the highest standard of installation, so I will be only too pleased to share your review with them. Thank you very much for sharing your experience and for choosing The Burgess Group. Best regards Edward Burgess

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Trusted Customer

1 month ago

Date of purchase: 05/06/2024

The door is superb. The service and communication perfect

Edward

The Burgess Group

14 days ago

Hello, We’re so pleased you're happy with your new door and the service you received from our team, I was delighted to share your feedback with them. Customer satisfaction and the quality of our products is really important to us, thank you very much for taking the time to share your experience and for choosing The Burgess Group. Best regards Edward Burgess

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Ms Pauline Procter

1 month ago

Date of purchase: 06/06/2024

What Ms Pauline Procter said about The Burgess Group:

From the outset of placing our for order for the windows to the date of delivery communication with us was proactive and timely ..This enabled us to feel reassured that the work was being handled prof

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Edward

The Burgess Group

14 days ago

Dear Ms Procter, We're so glad to hear how pleased you were with the service you received from our team throughout your project, I have shared your feedback with them all. It's very important to us that we make the installation process as smooth as possible for our customers, so we're delighted to hear we achieved just that when installing your new windows and door. Thank you very much for taking the time to share your experience and for choosing The Burgess Group. Best regards Edward Burgess

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About The Burgess Group

We’ve been working with discerning homeowners just like the Parkers for more than 20 years. They’ve all been delighted with how their elegant new windows and doors transform their property. So pleased, in fact, that they’re happy to refer us to their friends. If you’re thinking about improving your home, first take a look through our products on this website. But the best way to truly experience our superior build quality and innovative designs is to visit our showrooms in Woodbridge or Bury St Edmunds. We go the extra mile to ensure you get the absolute best out of the home you love.

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01394 386666 or 07771635700

8 Fornam Business Court, Bury Drift, Fornham, Suffolk, IP31 1SL, United Kingdom

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