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The BBQ Store Reviews | Customer Service Reviews for https://www.feefo.com/reviews/the-bbq-store | Feefo

Trusted Customer

12 years ago

Attitude of the person my son in law spoke to on the phone when he…

Attitude of the person my son in law spoke to on the phone when he tried to order was not very good or helpful. Having been told that he could not choose an alternative address for delivery on a...

The BBQ Store

12 years ago

We are very sorry you are not happy with our service, the reason we cannot take different shipping addresses over the phone is to protect you and your card, we have had previous experience in cloned cards and these people have items sent to an emty property, when you order online the card company we use checks all delivery addresses automatically we cannot send this information manually. With regards to the delivery company they advised us that the driver ran out of time on the day of delivery which we are extremely sorry for. The percentage of customer whose orders are late or delayed is less than 0.5% unfortunately you were one of them. We have sent you some free gifts for the inconvenience this has caused you.

Date of purchase: 01/05/2013

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Trusted Customer

12 years ago

Outstanding initial service. Ordered 3.30pm one day delivered before lunchtime the next. But then wanted…

Outstanding initial service. Ordered 3.30pm one day delivered before lunchtime the next. But then wanted photographs, part numbers and the BBQ serial number before sending the missing gas bottle...

The BBQ Store Reviews

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