The BBQ Store Reviews

We are very sorry your bbq arrived faulty, we buy our BBQ's direct from OUTBACK and are packed & checked by the manufacturer, we would never knowingly send out a faulty BBQ, we do check the outside of the boxes before they are sent out to customers and any damaged boxes are sent straight back to OUTBACK. We understand your frustration but this could happen to any company who sell items in boxes packed by the manufacturer. We cannot open them & check the contents as we woulkd not be able to pack them back in the boxes like the manufacturer can. We have a lot of happy customers who have had very good service from us any missing or damaged parts are normally replaced within a day. We offered to send you a replacement BBQ & pick up the faulty one but you wanted a refund so we picked the BBQ up & refunded in full

Yes we have addressed this issue with our supplier, they have promised us they will look into their quality control.