What Stephen Lovell said about The Adventure People:
A trip you can trust!
Always deliver a quality service and a unique adventure you can trust and enjoy!
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Richard van der Burg
Feefo Verified
2 years ago
What Richard van der Burg said about The Adventure People:
Just do it!
Great service! Awesome guide! Saw so many nice places and met great people. Would definitely recommend it! Also Sheena the local tour guide was great!
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Alison Hickie
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2 years ago
What Alison Hickie said about The Adventure People:
Fantastic Experience
We have booked with the Adventure People before and it was my first choice for our adventure to Tanzania. So much choice!
Booking the hike was an easy process with the help of Rich, he got back to...
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Nicole Phelan
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2 years ago
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What Nicole Phelan said about The Adventure People:
The most amazing trip with the most incredible people!
The team was absolutely incredible, they truly went above and beyond to ensure we were having fun and were safe the whole time too. I would recommend to everyone and would definitely book with them...
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Trusted Customer
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2 years ago
Working with Intrepid is a good service.
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Trusted Customer
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2 years ago
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Did a fab job apart from we found cheaper flights than they suggested
Communication was very good but please be aware if you go to Vietnam you can start your trip North to South OR South to North. This wasn’t communicated to us clearly enough and we ended up doing...
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Qamar Hamid
Feefo Verified
2 years ago
What Qamar Hamid said about The Adventure People:
Great Adventure
Adventure People understood the requirements and were helpful throughout the process. ICYCLES the local agent were also excellent. All went smoothly. Professional and reliable.
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Trusted Customer
Feefo Verified
2 years ago
Yes good trip. I would recommend it.
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Trusted Customer
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2 years ago
Everything was very well planned.
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Trusted Customer
Feefo Verified
3 years ago
Terrible Experience, protect your hard-earned money and go elsewhere
Everything was going well until I requested a cancellation and a refund one week before the start of the activity I booked. I told them I had no choice but to cancel due to my extenuating...
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Chris
The Adventure People
2 years ago
Dear Yousif,
This is Chris, the CEO. I am sorry to read your review and that you feel let down. I have spoken to the team here and my understanding is:
- The cancellation request was made by you 4 days before departure, not one week.
- At the time of booking the cancellation terms are very clear.
- Inca permits had already been purchased, they're non-refundable even if we tried.
- We provided you a letter regarding the cancellation so you can claim on your travel insurance.
I understand your frustration but I don't think we have done anything wrong. It's very kind of you to note you'd happily change your review if we change our action to your terms. Whilst we always try to do our best and be flexible, in this case I am afraid we're not changing our position because, as I note, we have been transparent from the outset.
Best wishes,
Chris
Trusted Customer
2 years ago
Thank you for your response Chris.
The cancellation request was actually made on the 14th of September, the activity was due to commence on the 22nd of September, 8 days before, not 4 days before, and I have evidence of this.
Your cancellation terms are designed to protect the business, not the consumer, when in most cases there is a term that suits both parties, somewhere in the middle.
I did not state that I'd change the review if you modify your actions to my terms. You can modify your action to anything that you think would be reasonable. This doesn't have to be a full refund. It could be, for example, some some amount of credit I could use on a future activity, or anything else you see fit as a gesture of good will in this situation. But I guess you wish to remain Obstinate and incorrigible, so to each their own.
Best of luck in growing your business, Mr CEO, I hope your Sordid firm flourishes
Trusted Customer
2 years ago
Thank you for your response Chris.
The cancellation request was actually made on the 14th of September, the activity was due to commence on the 22nd of September, 8 days before, not 4 days before, and I have evidence of this.
Your cancellation terms are designed to protect the business, not the consumer, when in most cases there is a term that suits both parties, somewhere in the middle.
I did not state that I'd change the review if you modify your actions to my terms. You can modify your action to anything that you think would be reasonable. This doesn't have to be a full refund. It could be, for example, some some amount of credit I could use on a future activity, or anything else you see fit as a gesture of good will in this situation. But I guess you wish to remain Obstinate and incorrigible, so to each their own.
Best of luck in growing your business, Mr CEO, I hope your Sordid firm flourishes
The Adventure People is a travel agency specializing in adventure and activity holidays. Customers are able to browse the widest selection of adventure and activity holidays holiday and book on or off line with the confidence they’ll get the best possible value and price.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
The Adventure People is a travel agency specializing in adventure and activity holidays. Customers are able to browse the widest selection of adventure and activity holidays holiday and book on or off line with the confidence they’ll get the best possible value and price.