Terrible Experience, protect your hard-earned money and go elsewhere
Everything was going well until I requested a cancellation and a refund one week before the start of the activity I booked. I told them I had no choice but to cancel due to my extenuating...
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Chris
The Adventure People
2 years ago
Dear Yousif,
This is Chris, the CEO. I am sorry to read your review and that you feel let down. I have spoken to the team here and my understanding is:
- The cancellation request was made by you 4 days before departure, not one week.
- At the time of booking the cancellation terms are very clear.
- Inca permits had already been purchased, they're non-refundable even if we tried.
- We provided you a letter regarding the cancellation so you can claim on your travel insurance.
I understand your frustration but I don't think we have done anything wrong. It's very kind of you to note you'd happily change your review if we change our action to your terms. Whilst we always try to do our best and be flexible, in this case I am afraid we're not changing our position because, as I note, we have been transparent from the outset.
Best wishes,
Chris
Trusted Customer
2 years ago
Thank you for your response Chris.
The cancellation request was actually made on the 14th of September, the activity was due to commence on the 22nd of September, 8 days before, not 4 days before, and I have evidence of this.
Your cancellation terms are designed to protect the business, not the consumer, when in most cases there is a term that suits both parties, somewhere in the middle.
I did not state that I'd change the review if you modify your actions to my terms. You can modify your action to anything that you think would be reasonable. This doesn't have to be a full refund. It could be, for example, some some amount of credit I could use on a future activity, or anything else you see fit as a gesture of good will in this situation. But I guess you wish to remain Obstinate and incorrigible, so to each their own.
Best of luck in growing your business, Mr CEO, I hope your Sordid firm flourishes
Trusted Customer
2 years ago
Thank you for your response Chris.
The cancellation request was actually made on the 14th of September, the activity was due to commence on the 22nd of September, 8 days before, not 4 days before, and I have evidence of this.
Your cancellation terms are designed to protect the business, not the consumer, when in most cases there is a term that suits both parties, somewhere in the middle.
I did not state that I'd change the review if you modify your actions to my terms. You can modify your action to anything that you think would be reasonable. This doesn't have to be a full refund. It could be, for example, some some amount of credit I could use on a future activity, or anything else you see fit as a gesture of good will in this situation. But I guess you wish to remain Obstinate and incorrigible, so to each their own.
Best of luck in growing your business, Mr CEO, I hope your Sordid firm flourishes
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Trusted Customer
Feefo Verified
2 years ago
Activity holiday was fun but.......
We booked with The Adventure People but this was sub-contracted to an operator called Huck Finn Adventure. The booking process was good as was communication with Adventure People. However, we...
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Amber Homersham
Feefo Verified
2 years ago
What Amber Homersham said about The Adventure People:
Had the best time on the 21 day east coast tour in Australia, I had Jenna for my tour guide and she was so kind and chilled and it felt like she was one of us the majority of the time as well as...
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Trusted Customer
Feefo Verified
2 years ago
Experience of a lifetime
The overall organisation - details from The Adventure People, daily schedule, accommodation and the guide - are beyond excellent. The trip is managed really well to allow you to acclimatise, and take...
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Trusted Customer
Feefo Verified
2 years ago
Great way to test yourself before taking on Everest Base Camp
Intrepid are a great company to go with for this trek - the guide is extremely experienced technically as well as mentally to adapt to the client needs in terms of pace, and positive speak. I went on...
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Trusted Customer
Feefo Verified
2 years ago
Truly a first wonderful sailing experience I had with a group of lovely people, beautiful coastal ports, sumptuous seafood, cheeses and wines.
The skipper was full of local knowledges.
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James Sheldon
Feefo Verified
2 years ago
What James Sheldon said about The Adventure People:
Awesome! I just got back from the most incredible 3-week tour of the East Coast of Australia! 🌊🐨
The trip itself was sensational and I really felt in the short time I experienced so much.
Jenna...
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Audrey Kellar
Feefo Verified
2 years ago
What Audrey Kellar said about The Adventure People:
I normally book directly but booking through the adventure people was fine
Easily booked offered a group discount which we couldn’t get booking directly with the tour group. Kept informed
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Trusted Customer
Feefo Verified
2 years ago
Great service
Very responsive and helpful. Rich was excellent at answering questions and organising add on services.
The Adventure People is a travel agency specializing in adventure and activity holidays. Customers are able to browse the widest selection of adventure and activity holidays holiday and book on or off line with the confidence they’ll get the best possible value and price.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
The Adventure People is a travel agency specializing in adventure and activity holidays. Customers are able to browse the widest selection of adventure and activity holidays holiday and book on or off line with the confidence they’ll get the best possible value and price.