Dear customer, we are sorry to hear you are unhappy with your purchase. at Terry’s, we are proud of our product offering and so it is essential that when we hear of any issues.
Please note that the colours depicted in our website are only a representation of the colours.
We cannot accept any responsibility for colour and/or shade differences between the representations on the website, and the actual fabric (or Ready Made items)
We do offer a return service for unsuitable items should the goods be in their original condition, but you mention you have washed the item. It is regrettable you did not contact us regarding the issue before the alteration as this makes the goods non-returnable. However, it is our aim to retain you as a satisfied customer and we will contact you directly with a resolution.
Kind regards
Terrys Customer Service Manager
