I bought a jumper and a tea towel online. I received an email telling me that the jumper was not in fact available, and I would be refunded for that item. The refund via PayPal leaves me out of...
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Tate Shop
Tate Online Shop
8 days ago
Hello, thank you very much for taking the time to review your experience with Tate.
We’re really sorry to hear that your experience was not great.
We’ve sent you an e-mail just to follow up and we are working hard to improve this part of our service.
We do appreciate your feedback though as this will help us improve our service wherever possible.
Really good and felt very close to Tracey Emin and brilliant to be able to listen to her recent experiences whilst looking at her art works
Product reviews
Date of purchase: 25/04/2026
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Trusted Customer
Feefo Verified
8 days ago
The service was excellent. Some indication of the expected delivery day would have been helpful. (I was a bit disappointed in the bag itself - the stitching was not good).
This should have not even been up for option to buy if not a. Colllective member I generally seen the piece advertised at 75 and then when I logged in under my membership it was as £80 and thought we...
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Tate Shop
Tate Online Shop
8 days ago
Hello, thank you very much for taking the time to review your experience with Tate.
I’m afraid this edition has been made in partnership with Tracey’s studio, strictly for our Tate Collective members only, as it was intended to introduce younger audiences to collecting art.
In agreement with Tracey’s studio, and to be fair to our Tate Collective members, we cannot offer the print to customers who are not part of the programme, and so unfortunately, we cancelled and refunded your order for this.
We do appreciate your feedback though as this will help us improve our service wherever possible.
Tate’s mission is to promote knowledge, understanding and enjoyment of art, and our shops support this through the products we sell, many of which are commissioned specially, which aim to reflect and support the work of Tate. The profits that are made by Tate Enterprises are directly covenanted to Tate.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Tate’s mission is to promote knowledge, understanding and enjoyment of art, and our shops support this through the products we sell, many of which are commissioned specially, which aim to reflect and support the work of Tate. The profits that are made by Tate Enterprises are directly covenanted to Tate.
Your purchase plays a vital part in enabling Tate to continue its ambitious programme and activities.