We ordered dried food and some wet food from you for the first time but only the wet food was sent. We had to call you to report that only half our order was delivered. You sent the remaining item...
Read more
Rebecca
Symply Pet Foods
4 years ago
Glenn, thank you for taking the time to leave us your valued feedback today - we are sorry for the inconvenience but glad we could fix the issue swiftly. We look forward to getting this right where all future deliveries are concerned.
My Gordon Setters love your Symply product and I have been buying it for some time. However, I have noticed more and more recently that the film is not always glued securely to the individual cartons...
Read more
Rebecca
Symply Pet Foods
4 years ago
Hi Kate, thank you very much for your feedback - it’s great to hear from you but I am sorry to read about the film. Please e-mail us on hello@symplypetfoods.co.uk so we can send you a replacement and take detail of the batch numbers in order to investigate and fix the issue. Thank you!
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.