How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Swell UK Reviews

https://www.swelluk.com

EXCELLENT

Service

4.1

Product

4.2

1,189

154

281

1,760

ratings over the past year

Displaying all 43,137 reviews

Carl Valentine

Feefo Verified

ATA

4 months ago

What Carl Valentine said about Swell UK:

No one answers the phone!! No staff available despite massive profits

Product reviews

Date of purchase: 01/04/2026

Trusted Customer

Feefo Verified

4 months ago

Great service and delivery time and easy communication

Product reviews

Date of purchase: 01/04/2026

Trusted Customer

Feefo Verified

4 months ago

After sales service is non existent.

Sent a verification request about a built-in filter and why i got a internal basic filter instead. No answer given. I won't buy from them again. Bad customer service.

Product reviews

Date of purchase: 11/03/2026

Neil Pruett

Feefo Verified

4 months ago

What Neil Pruett said about Swell UK:

Don’t Buy From Swell

Rubbish service from swell Product arrived damaged / defrosted and obviously soaking wet Also arrived late and I’m still awaiting a refund Poor customer service

Product reviews

Date of purchase: 01/04/2026

Trusted Customer

Feefo Verified

4 months ago

Great service

Product reviews

Date of purchase: 03/03/2026

Trusted Customer

Feefo Verified

4 months ago

Awesome service

I think its first class

Product reviews

Date of purchase: 24/03/2026

Trusted Customer

Feefo Verified

4 months ago

Arrived as scheduled. well packed with no damage.

Product reviews

Date of purchase: 31/03/2026

Phil Tasker

Feefo Verified

4 months ago

What Phil Tasker said about Swell UK:

Works a treat

Always great service and delivery

Product reviews

Date of purchase: 24/03/2026

Trusted Customer

Feefo Verified

4 months ago

They use a 48 hours delivery time. It was Easter but they did everything for the delivery on time. The customer service really friendly and helpful.

Product reviews

Date of purchase: 31/03/2026

Trusted Customer

Feefo Verified

4 months ago

Fish food

Easy to deal w with

Product reviews

Date of purchase: 31/03/2026

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

Swell UK Reviews

Swell Filter PumpsMore reviews of this product (446)View product website

Swell Filter PumpsMore reviews of this product (446)View product websitePrices at Swell are getting higher, and NO ONE ANSWERS THE PHONE! Hire more staff Anthony!

Swell Heavy Duty Pond Skimmer Net HeadMore reviews of this product (5)View product websiteAlready showing signs of damage after first use! Rubbish

Swell Heavy Duty Sludge Net HeadMore reviews of this product (14)View product websiteNot great worn after one use!

NT Labs Aquarium LabMore reviews of this product (16)View product websiteQuality product easy to use and helps with fish safety

Marina Lux 51cm LED Aquarium Kit - 38LMore reviews of this product (39)View product websiteThe advert contains false information about the filter. It's not built in, its just an internal filter.. complained but seller did not sort it out. Plus lid is extremely cheap . Light can't be...Read more

Swell Live TubifexMore reviews of this product (26)View product websiteGreat timing and delivery all worms in great condition

Swell UK Tough 3 Pin PlugMore reviews of this product (137)View product websiteDoes the job

Swell Filter PumpsMore reviews of this product (446)View product websiteAWESOME

eSHa Prophyll Plant NutritionMore reviews of this product (1)View product websiteDelivered with any hitches. Good value. Thanks

Velda Pond ProtectorMore reviews of this product (10)View product websiteOnce you read the instructions through it’s easy enough to set up. Works a treat. Asked the wife touch the wire to see if it works. Ha ha

Arcadia D3 Reptile T5 Lamp 6% UVBMore reviews of this product (1)View product website

Swell External Canister FilterMore reviews of this product (23)View product websiteI ordered a Swell canister, it is a really professional aquarium filter. I would recommend to everyone.

Kockney Koi Peaches and Cream EconomyMore reviews of this product (203)View product websiteGood product fish seems to like it Get a lot for your money

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?