Swell UK Reviews

Many thanks for your order, and please accept our apologies for the issue with the tube. With regard to communication, your contact request was in fact answered by my colleague, Mark, on the day it was sent in: "Dear Ian, Thank you for your email. We are sorry to hear you have experienced a problem with the product you purchased from us. We will be happy to assist you in rectifying this as quickly as possible. 1. Please call us at your convenience on 0161 351 4700 to discuss your return. We'll need to get some details from you on the nature of the fault and what outcome you'd prefer. 2. If a fault is suspected, we will pay for the item to be collected from your home or work at a time that's most convenient to you. 3. You'll need to prepare the item to be returned to us by cleaning it and placing it inside suitable packaging to protect it in transit. Please put a sheet inside the box stating your name, address, the reason for return and what outcome you'd prefer. Our courier will bring a label for the box. 4. We'll test the item to confirm the presence of the fault. If we find a fault and the item is still under warranty, we will provide a replacement, refund or exchange, depending on your preference. 5. If we don't find a fault, we'll return the product to you. Unfortunately, you may be charged our costs of collecting the item and returning it to you if this is the case, at £4.95 each way (plus a surcharge for off-shore or Highlands post codes). 6. This can take up to seven working days, depending on the nature of the fault and whether the manufacturer needs to confirm the fault itself. We apologise for any inconvenience caused. If you require any further assistance, please do not hesitate to contact us on 0161 351 4700." - this is of course a fairly standard reply, designed to encourage the customer to telephone us in order that we might make arrangements to collect faulty goods on a weekday suitable that is most suitable. The question over the email address included with the feedback request is a slightly more complex issue to address, though, I'm afraid, depending upon whether or not you mean the customer services address or the Feefo contact. Either way, please allow me to apologise for any failure following your email. In order to resolve the situation, I would ask that you simply call our team on 0161 351 4700, Monday to Friday, so that we might begin to resolve the situation as rapidly as possible. Chris Plumb Office Manager