Poor customer service, reported snails deceased, customer service got back and said they would not offer a refund unless I had a picture of the deceased snails. This was a week after the delivery
They sent me a pump after my first one whent missing in post
Product reviews
Date of purchase: 29/05/2026
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Martin john rae Blaikie
Feefo Verified
GBR
2 months ago
What Martin john rae Blaikie said about Swell UK:
Poor service only offered me a replacement as said that’s all they could do as item had been delivered. Despite it being delivered to wrong address by yodel. Had to do a chargeback to get my money...
Always great products at great prices & quickly delivered
Product reviews
Date of purchase: 22/05/2026
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Olivier Choquet
Feefo Verified
GBR
2 months ago
What Olivier Choquet said about Swell UK:
While a bit slow to respond to the tickets, when they are handled, the tea does undertsand and really tries to help pragmatically.
As a reseller, I trust them.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.