The customer service was great, the postal service they used was not. The boxes may have arrived in better condition if there was more protective layers in the box like bubble wrap.
Swells is a fantastic website to get stuff for your reptiles with good deals and prices too compared to other places. Happy with my purchases so far thanks.
I made a large expensive order over 2 weeks ago and still have not received it. I’ve emails and phoned many times still have no answers as to where my order is.
I order on friday mid day for sat delivery! Paid extra charge! Because female had eggs fri morning so neede asap hence paying for next day! Well sent no tracking and arrived mid day monday! Asked...
Absolutely terrible. Took forever to get faulty product replaced. No human support and convoluted online processes to discourage returns. Prices are low but service is awful.
Product reviews
Date of purchase: 28/04/2026
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Claudio Di Giacomo
Feefo Verified
21 days ago
What Claudio Di Giacomo said about Swell Reptiles:
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