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Suttons Reviews | Customer Service Reviews for https://www.feefo.com/reviews/suttons | Feefo

AM

anne millar

3 years ago

Date of purchase: 13/09/2021

What anne millar said about Suttons:

Recommended.

The plants/bulbs were excellent size and quality. Contact with the seller was very good. Delivery was on time or notified late. I was very impressed with the service and products recei

Naomi

Suttons

3 years ago

Thank you for your 5 Star Review. I am glad to hear you are happy with your order and our service. Your comments are appreciated and thank you for taking the time to let us know.

Product reviews

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Trusted Customer

3 years ago

Date of purchase: 14/09/2021

Good quality bulbs and plants that arrived in good condition.

Good quality bulbs that arrived in good conditir6

Naomi

Suttons

3 years ago

Many thanks for taking the time to leave your review. Your comments are appreciated.

Product reviews

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KH

Keith Hearn

3 years ago

Date of purchase: 14/09/2021

What Keith Hearn said about Suttons:

Great cost

Great product at a great price. Should see the results in the spring when the dads have pushed through the soil.

Naomi

Suttons

3 years ago

Thank you for your 5 star review and for taking the time to leave your comment. It is appreciated.

Product reviews

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Trusted Customer

3 years ago

Date of purchase: 05/09/2021

Excellent service. Great communication.

Suttons provided an excellent service. They kept us advised as to progress on delivering order. When raising a query with them on the telephone, they were very helpful and resolved our query in a...

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Naomi

Suttons

3 years ago

Thank you for the 5 star review of your order and our service. We do appreciate you taking the time to leave your comments.

Product reviews

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WP

Wendy Perfect

Doncaster

3 years ago

Date of purchase: 05/09/2021

What Wendy Perfect said about Suttons:

Poor customer service

Very poor customer service. No communication about delays. I had to ask for updates before suddenly the bulbs arrived the next day. Would have been quicker to go to a nursery. Very disappointed

Naomi

Suttons

3 years ago

I am sorry if your order was despatched later than expected. It does appear there was an error with the despatch date on your emailed confirmation. I do apologise for any disappointment.

WP

Wendy Perfect

3 years ago

Customer service isn’t very difficult communication would have been nice to keep me informed It’s a shame that you only get a response after complaining Still not impressed

Naomi

Suttons

3 years ago

I am sorry if you were not informed about the correct delivery status of your order. Your comments are noted and will be passed on.

Product reviews

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Trusted Customer

3 years ago

Date of purchase: 09/09/2021

Poor service. Bad experience.

Very poor customer service. Very poor company to do business with. They said items were in stock when they were not and deliveries were several weeks instead of several days. Customer service...

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Naomi

Suttons

3 years ago

I am sorry if you have had a bad experience with us. I can see we have been communicating via email and apologised for any inconvenience caused with the order. The outstanding item on your order was cancelled and refunded as requested. The data erasure request was noted and a colleague of mine had already started the process of deleting your details. This has now been fully completed and you should stop receiving any of our emails. I do apologise again for any inconvenience.

Trusted Customer

3 years ago

I do not want more bulbs thank you. Please give them to a gardening charity for some other people to enjoy.

Naomi

Suttons

3 years ago

As the order has not been sent yet I have cancelled the replacement Bulbs and issued the appropriate refund to your payment method.

Product reviews

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Trusted Customer

3 years ago

Date of purchase: 09/09/2021

Quantity over quality.

Wildly inaccurate information on stock levels and shipping times. Zero communication, even in response to a complaint and request to cancel an order.

Naomi

Suttons

3 years ago

Thank you for taking the time to review your order and I am sorry the Bulbs arrived later than expected. It appears that the delivery status on your emailed confirmation was incorrect so I do apologise. I am unable see any communication from yourself regarding a complaint or request to cancel the order. If this was the case we would have responded accordingly.

Trusted Customer

3 years ago

I submitted the cancellation request via your online contact form on or around 22 September, completing all of the required fields. This form (https://www.suttons.co.uk/contact-us/) provides 'Cancellation' as an option in the Subject drop-down menu and can therefore reasonably be taken as an appropriate mechanism for making a cancellation request. If the form does not function properly, it is not fit for purpose and should be fixed or removed from the site.

Naomi

Suttons

3 years ago

Thank you for confirming the way you tried to cancel your order. A member of our team will contact you via direct email to investigate this query further.

Product reviews

Naomi

Suttons

3 years ago

I am sorry but as the request to cancel the order was not received the Bulbs were despatched. Part of the order was despatched 9th September with the remainder despatched later in the month.

Trusted Customer

3 years ago

I submitted the cancellation request via your online contact form on or around 22 September, completing all of the required fields. This form (https://www.suttons.co.uk/contact-us/) provides 'Cancellation' as an option in the Subject drop-down menu and can therefore reasonably be taken as an appropriate mechanism for making a cancellation request. If the form does not function properly, it is not fit for purpose and should be fixed or removed from the site.

0

Trusted Customer

3 years ago

Date of purchase: 17/09/2021

Hyacinth happiness

Items as advertised ,well packaged ,prompt service and a good offer on the normal RRP of the bulbs.

Naomi

Suttons

3 years ago

Thank you for taking the time to leave your review. Your feedback is appreciated.

Product reviews

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PE

peter

Bognor Regis

3 years ago

Date of purchase: 05/09/2021

What peter said about Suttons:

Slow service

Order arrived in two halves. First half the delivery was slow and the plants were very sad when they arrived. They have picked up but three died. Tracking this order worked but was slow. The second...

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Keith

Suttons

3 years ago

Thank you for your review. I was sorry to read that you had a problem with your order. The vast majority of the thousands of orders we send out every week arrive in good time and in perfect condition, apologies that wasn't the case with your order. Our helpful Customer Care Team, I'm certain would have been able to resolve this to your satisfaction. They can be contacted either via our website or by telephone on 0333 043 0700.

PE

peter

3 years ago

I was OK with the situation not complaining. This was for your information to help you. The mail service here is pretty bad which I think was the main problem ie the time you notified me of dispatch till the time of arrival

Naomi

Suttons

3 years ago

Many thanks for your feedback which is appreciated.

Product reviews

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EM

Emma

Swansea

3 years ago

Date of purchase: 19/09/2021

What Emma said about Suttons:

Would not order again with Suttons

Problems with delivery and customer service unable to help. I would not order again at this time in view of the problems experienced and the delays in receiving the order.

Naomi

Suttons

3 years ago

Thank you for taking the time to review your order and I am sorry if it was received later than expected. I believe there may have been a error with the despatch status on your emailed confirmation. Our customer service team should have been able to explain this to you so I do apologise if this was not the case.

Product reviews

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Suttons Reviews

Oxalis Bulbs - versicolorMore reviews of this product (1)View product websiteExcellent size and quality.

Oxalis Bulbs - hirta GothenburgMore reviews of this product (1)View product websiteExcellent size and quality.

Daffodil Bulbs - ThaliaMore reviews of this product (9)View product websiteExcellent size and quality. Good price.

Tulip GreenlandMore reviews of this product (4)View product websiteA bargain. Delighted with quality.

Russian Snowdrop PuschkiniaMore reviews of this product (35)View product websiteDelighted with price, size and quality.

Iris Eyecatcher BulbsMore reviews of this product (45)View product websiteDelighted with these bulbs.

Allium Graceful BeautyMore reviews of this product (29)View product websiteExcellent. Delighted with the bulbs and service.

Anemone Bulbs - Blanda MixMore reviews of this product (25)View product websiteDelighted with the bulbs.

100 Days of Flowering CollectionMore reviews of this product (11)View product websiteGreat price, great quality.Delighted.

Hyacinth Rhapsody in BlueMore reviews of this product (19)View product websiteDelighted with the size and quality of the bulbs.

Hyacinth Bulbs - WoodstockMore reviews of this product (3)View product websiteDelighted with the size and quality of the bulbs.

Ipheion MixMore reviews of this product (28)View product websiteDelighted with the bulbs and service provided.

Hyacinth Breeders SelectionMore reviews of this product (17)View product website

Chionodoxa Mixed Glory Of The Snow 50 BulbsMore reviews of this product (19)View product website

Hyacinth Bulbs - WoodstockMore reviews of this product (3)View product website

Hyacinth Berries Cream MixtureMore reviews of this product (43)View product website

Daffodil Value Mixed BulbsMore reviews of this product (26)View product websiteGreat price and can’t wait to see the dafs when they grow

Daffodil Bulbs - HaweraMore reviews of this product (8)View product websiteExcellent service. Great bulbs.

Daffodil Citrus SorbetMore reviews of this product (33)View product websiteExcellent service. Great bulbs.

Daffodil Bulbs - Miniature CollectionMore reviews of this product (123)View product websiteExcellent service. Great bulbs.

Daffodil Sunshine MixMore reviews of this product (20)View product websiteExcellent service. Great bulbs.

Daffodil Bella VistaMore reviews of this product (18)View product websiteExcellent service. Great bulbs.

Crocus Bulbs - Cream BeautyMore reviews of this product (9)View product websiteSame as for the daffodils

Daffodil Bulbs - Miniature CollectionMore reviews of this product (123)View product websiteBulbs looked very good will have to wait until Spring 2022 to see the display

Russian Snowdrop PuschkiniaMore reviews of this product (35)View product websiteSame as for the daffodils

Allium Bulbs - HairMore reviews of this product (11)View product websiteAlready sprouting though instructions followed. Coming up too soon.

Coir Compact Planting Soil x 10 LitreMore reviews of this product (10)View product websiteFluffs up nicely but performance not yet known

House Plant FeedMore reviews of this product (1)View product websiteNot known. Not known. Not

RHS Bulb Starter with Rootgrow and BiostimulantsMore reviews of this product (1)View product websiteDon’t know yet. Effectiveness not known.

Tulip Ice Cream 5 BulbsMore reviews of this product (12)View product websiteDon’t know yet. Outcome not known.

Turnip Seeds - ArmandMore reviews of this product (1)View product websiteHave sprouted quickly but too soon to tell anymore.

Onion Sets - ElectricMore reviews of this product (33)View product websiteToo soon to tell! There were lots though.

Bulb BasketMore reviews of this product (3)View product websiteArrived late. Some too late to plant or use at the time required.I had to buy alternatives.

Daffodil White Lion BulbsMore reviews of this product (5)View product websiteDon’t know yet. Outcome not known.

Anemone Rhizomes - NemorosaMore reviews of this product (5)View product websiteArrived a month after estimated delivery date, after I had contacted Customer Service to cancel the order and purchased replacements elsewhere. No room for them in the garden now.

Iris reticulata Bulbs - HarmonyMore reviews of this product (15)View product websiteArrived a month after estimated delivery date, after I had contacted Customer Service to cancel the order and purchased replacements elsewhere. No room for them in the garden now. I am sure our local...Read all

Daffodil Tete a Tete BulbsMore reviews of this product (61)View product websiteArrived a month after estimated delivery date, after I had contacted Customer Service to cancel the order and purchased replacements elsewhere. No room for them in the garden now. I am sure our...Read all

Iris Eyecatcher BulbsMore reviews of this product (45)View product websiteArrived a month after estimated delivery date, after I had contacted Customer Service to cancel the order and purchased replacements elsewhere. No room for them in the garden now. I am sure our local...Read all

Woodland Tulip BulbsMore reviews of this product (8)View product websiteArrived a month after estimated delivery date, after I had contacted Customer Service to cancel the order and purchased replacements elsewhere. No room for them in the garden now. I am sure our...Read all

Hyacinth Bulb - Midnight MysticMore reviews of this product (22)View product websiteItem arrived as advertised ,well packaged ,and a good offer on RRP of bulbs ,prompt service ,very satisfied.

FREE Nurserymans Choice Winter BeddingMore reviews of this product (3)View product websitePlant took ages to arrive and were very weedy. To early to see what they will develop into

Viola Plants - Most Scented MixMore reviews of this product (1)View product websiteLooked half dead when they arrived. 3 of them have died. To early to tell how they will develop

Raspberry Rubus idaeus Ruby BeautyMore reviews of this product (2)View product websiteProduct seemed healthy when it did finally arrive.

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