I contacted the customer service department twice regarding a part which was not supplied and received no return communication from them
Megan
Suttons
3 years ago
Thank you for your review. We are truly very sorry to hear you have not received a response from our customer service team, sadly it appears your email has been lost in our system when efforts were made to pass this through to our hardgoods department, we apologise for this error. We have now contacted you directly to hopefully resolve this for you as swiftly as possible.
Product reviews
Megan
Suttons
3 years ago
Many thanks for your review, we are sorry to hear there is a part missing from your delivery and we will be in touch shortly to assist you further with this.
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Trusted Customer
3 years ago
Date of purchase: 22/11/2021
Quality plants arrived in good condition
Megan
Suttons
3 years ago
Thank you for taking the time to leave your review, we are so pleased to hear you are happy with the plants and service you have received.
Product reviews
Megan
Suttons
3 years ago
Many thanks for your 5 star review, we are glad you are happy with the Acer you have received.
Megan
Suttons
3 years ago
This is great to hear! We hope the winter bedding collection gives you a good show and we appreciate the time you have taken to leave your feedback, thank you.
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Naomi Bellis
3 years ago
Date of purchase: 19/10/2021
What Naomi Bellis said about Suttons:
I have only had great experiences with Sutton's. Their plants are great, a brilliant price and survive me well! Customer service are also excellent.
Megan
Suttons
3 years ago
We are so pleased to hear you are happy with the service and products you have received. We truly appreciate the time you have taken to leave such positive feedback.
Product reviews
Megan
Suttons
3 years ago
Many thanks for your 5 star review, we hope the snowdrops give you a gorgeous show in the spring.
Megan
Suttons
3 years ago
We are glad you are happy with your lavender plants, thank you for your review.
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Lesley Seager
3 years ago
Date of purchase: 12/10/2021
What Lesley Seager said about Suttons:
Slow to answer or no reply at all
Megan
Suttons
3 years ago
Thank you for your review. We are ever so sorry to hear comments, we strive to respond to all customer enquires as swiftly as possible so apologise if the communication you have received during this order does not reflect this. We are constantly developing as a team and your comments will be taken on board, thank you again.
Product reviews
Megan
Suttons
3 years ago
Thank you for your review, we are pleased to hear you are happy with your Bluebells.
Megan
Suttons
3 years ago
Many thanks for your review.
Megan
Suttons
3 years ago
Thank you for your review, your feedback is appreciated.
Megan
Suttons
3 years ago
Thank you for your 4 star review.
Megan
Suttons
3 years ago
Thank you for taking the time to leave your review.
Megan
Suttons
3 years ago
Thank you for your review!
Megan
Suttons
3 years ago
We are ever so sorry for the initial delay in delivering these bulbs to you, we hope they give you a glorious show in the spring.
Suttons have always sent me good and healthy seeds and plants for years,
So that warrants a 5 ***** rating
Thank you.
Megan
Suttons
3 years ago
Thank you so much for your fabulous review! We are delighted to hear you are happy with the service and products you have received and truly appreciated your continued support. Thank you for taking the time to leave your review your comments are appreciated.
Product reviews
Megan
Suttons
3 years ago
Many thanks for your 5 star review, we are so pleased to hear you are happy with your onions sets and hope they give you a good harvest.
Communication about delivery was very poor. Expected delivery dates were changed frequently but not relayed to me until I queried it. This was a present and it was very difficult for me to...
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Amy
Suttons
3 years ago
Thank you for your review. We are sorry to hear that you were disappointed with the communication received. Live products do sometimes take longer to be ready than originally anticipated and I am sorry for the delay. We can see that we did send out a delay email and we can only apologise if you did not receive this. We are pleased to hear that once arrived the plant was well received but we appreciate your comments and take your feedback on board. Kind Regards, Suttons
Product reviews
Amy
Suttons
3 years ago
Thank you for your review. We do apologise for the delay with your order but are pleased to hear that on arrival you are pleased with the quality of product received. Kind Regards, Suttons
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Janet E Calverley
3 years ago
Date of purchase: 03/09/2021
What Janet E Calverley said about Suttons:
Seeds arrived as per information sent by Suttons. Happy with ordering process, information supplied by Suttons and delivery.
Amy
Suttons
3 years ago
Thank you for your great review! We are pleased to hear that you are happy with all aspects of the service received and that we kept you informed throughout the order. Kind Regards, Suttons
Product reviews
Amy
Suttons
3 years ago
Thank you for your review. We are pleased to hear that you were happy with all aspects of the service received and we are sure that you will be delighted with the results next year. Kind Regards, Suttons
Thank you for your fabulous review! We appreciate your positive feedback. Kind Regards, Suttons
Product reviews
Amy
Suttons
3 years ago
Thank you for your five star review. We are pleased to hear that you are happy with the product received and that it arrived well packaged. Kind Regards, Suttons
Thank you for your wonderful review! We are pleased to hear that you have been happy with all parts of the service received. We pride ourselves on supplying high quality items as quickly as possible and we appreciate your great feedback. Kind Regards, Suttons
Product reviews
Amy
Suttons
3 years ago
Thank you for your great review! We are pleased to hear that you are still able to enjoy your pre-planted basket. Kind Regards, Suttons
Excellent service, easy to order and delivered promptly. Good quality bulbs. Would use Sutton’s again.
Amy
Suttons
3 years ago
Thank you for your wonderful review! We pride ourselves in ensuring that all parts of the order process are seamless and that you are delighted with the products received. We look forward to your repeat custom. Kind Regards, Suttons
Product reviews
Amy
Suttons
3 years ago
Thank you for your review. We are pleased to hear that you are happy with the quality of the daffodil bulbs received and we are sure that you will enjoy the display that they produce. Kind Regards, Suttons
Amy
Suttons
3 years ago
Thank you for your review. We are pleased to hear that you are happy with the quality of the Iris bulbs received and we are sure that you will enjoy the display that they produce. Kind Regards, Suttons
Suttons is an internationally renowned supplier of flower and vegetable seeds, young plants, bulbs, fruit bushes and other horticultural products to amateur gardeners. We have a reputation for quality and service that is second to none, and a remarkable history that goes back over two hundred years!
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Suttons is an internationally renowned supplier of flower and vegetable seeds, young plants, bulbs, fruit bushes and other horticultural products to amateur gardeners. We have a reputation for quality and service that is second to none, and a remarkable history that goes back over two hundred years!