Suttons Reviews

Thank you for your review. We are sorry to hear that your tomato plants arrived in such poor condition and that the replacements did not meet the standard you expected. We understand how disappointing it is to receive plants that are damaged or struggling, especially when you are looking forward to growing a successful crop. We appreciate you giving us the opportunity to put things right, and we are sorry that the replacement plants did not provide the improved outcome we would have hoped for. We are continually reviewing our processes, including packing and delivery, to help ensure plants reach customers in the best possible condition. Thank you for taking the time to share your experience, and we hope the plants that have recovered go on to produce a good crop. Kindest regards, Naomi, Suttons Customer Care.

Thank you for your review We’re sorry to hear that one of the blueberry plants arrived in poor condition with insufficient roots, and that it was not possible to revive it despite your efforts. It’s also disappointing that another plant initially struggled before recovering, as this should not be the experience when receiving healthy stock. I have emailed with a resolution. Best wishes, Justine, Suttons Customer Care.

Please accept our sincere apologies for the disappointment caused. We have already resolved the matter for you, and you should have received a separate email confirming the actions we have taken on the 23rd June. Please check your emails for these details. Kindest regards, Naomi, Suttons Customer Care.