SuperPay.me Reviews

Hi, it seems necessary to both clarify and correct a few points you have made. Your account was not banned for no reason as you claim, but was placed on hold for 60 days while, as you were fully informed, a verification check was completed in relation to the offers you attempted on our site. This is the very check that you are informed of prior to joining, that you confirm you have read, understood and agree to, prior to being allowed to join our site. As I'm sure you appreciate, our security checks are vitally important to ensure the long term future of the site and allow us to provide the service we do. These checks are the basis for allowing us to provide the highest level of service we do to our members, which you will no doubt be aware of if you have been a member for so long. Like any business, without adequate security checks, there would be no long term future without them. Our security checks have ensured that we have been able to able to pay out over $2.7 million dollars to our members, over half of which has been issued instantly to members. in addition, over 95% of those payments in less than 8 hours, and currently all support tickets in less than 10 hours (though at the time of your check, this was around 12-14 hours maximum, which as i'm sure you will agree is still quite impressive and more than comparable to any website in any industry). With reference to your claims over the process here are the facts. You were informed on 30th of June that your account was on hold for up to 60 days, but to contact us after 30 days for an update. You contacted us on 31st July for an update and at that point we did not have the required information from our advertisers, so were asked to wait a further 30 days then contact us again. Your first contact after the full 60 was up was 31st August and your account was active again on the same day. Due to what appeared to be a cookie/cache issue at your end, we had to reset your account so it took two attempts, but ultimately despite that issue at your end, we managed to resolve it for you within a few hours. You sent an enquiry over referral earnings on 31st August , and 13 hours later (on the 1st September) that issue was resolved, far short of the two days you have claimed it took. Basically, you were fully informed prior to joining of the security checks, and then again at every stage of the process. Despite ignoring our instructions on several occasions, you received a polite and informative reply on ever occasion you contacted us within around 13 hours maximum. over the last few years you have made a large number of payment requests from us, many of which have been sent instantly, and the remainder within 8 hours of request. There was no strange banning, and neither was their poor support at any stage of this process. Please ensure you understand the difference between the worst support ever, and just not getting what you want. The level of service you have received is nothin short of exceptional, not even close to being bad support. If however you are not happy with the volume of instant and rapid payments you've received, the extremely quick support ticket replies you receive from us, then simply raise a ticket to close your account As normal it will be actioned promptly, probably in less than 8-10 hours as we've been to speed up support even more in the few months thanks to the security checks we use.

As we’ve already stated, the information you were provided with was clear, it related to your account, it provided all of the information you required to understand that your account was on hold (not banned), why it was on hold, how long it would be on hold and the process required. You were told the process would take up to 60 days. You were told to contact after 30 days for an update because we would reactivated your account sooner if possible. You were told your account was on hold (not banned) to complete a verification check. You were told this verification check was required to verify the offers you had received credit for on our site. You received all this information in the very first reply you received from us. Please therefore do not make false claims that you were not informed, and did not know what was happening. It really couldn’t have been clearer. You received fast support continuously throughout providing full and factual information. You were fully informed at all times. That is not sketchy support of even close to it. Just because you did not receive the answer you wanted, it does not make the support sketchy. We therefore prove nothing other than you received nothing short of 5* support . We do not just throw security checks in hoping for the best. All of our security checks are in place for good reason, based on past history and experience of the best way to deal with any situation. The procedures we use reflect what is required to ensure the integrity of the checks and fit in with what is required to copmlete those checks. They are quite simply the reason we can provide the level of service we do, and have been doing it for so long while other similar sites who lack security checks have failed. Perhaps you need to take time to appreciate the risks which face our site, why those security checks are in place, what is required to complete those checks, and why they take the length of time they do before making the comments you have which are at times highly inaccurate. With reference to the length of time the process takes, it is quite simply down to the length of time it takes advertisers to investigate and respond to us. If we had access to the required information, the process would be done within 24 hours, as that as you are well aware is the timescales we work to in terms of both paying people and responding to support tickets. If at any point they are able to respond quicker, then the process can be completed quicker. When advertisers respond to us quicker, then we are able to reactivate accounts after 30 days, which is why we ask you to contact us then. We regularly reactivate accounts after 30 days so hopefully should answer you question about whether people get access in less than 60 days, and shows the circumstances under which it would happen. You are advised the process takes up to 60 days, because that is how long it can take. Our past experience has shown that it makes no sense to allow an account being verified to continue on the site while the checks are complete. Quite simply, if an issue was to arise for example someone is completing offers fraudulently, then having allowed the account to continue throughout the period simply allows that account to commit futher fraud which I’m sure you’ll agree makes absolutely no sense. We are not going to comment on the lack of, or poor execution of, security checks on other sites. We would suggest you consider the risks you take in using such sites long term.

Hi, Perhaps we do, as you received a reply within a few hours telling you exactly what was happening with your account and why. It was perfectly clear and contained all the information you claim not to have received. You knew within a few hours of contacting us that: Your account was on hold. Why it was on hold. How long it would be on hold for. You got all the answers, all the information you required and more. The support you received was nothing short of exceptional, and far superior to any other site. For some reason you just either don't seem to have read the information you received in the replies , or didn't understand it, however to claim that you didn't receive it is false, it was all there. Please therefore stop making false claims.

Hi, We get it completely and we did not goof at any point. You were told before you joined about the security checks and you were told the first time you got in touch and several times after exactly why your account was flagged, what was happening and how long it would take. We 'll tell you again, your account was on hold to complete a security check, and that security check was to verify all the offers credited on your account with our advertisers and that process can take up to 60 days. Any account can be flagged at any time to copmlete our security checks. There is nothing there you haven't been told before and it gives you all the information you require.

Hi, Our advertisers will autoamtically send rewards to your account when they detect and confirm a succesful survey completion that is not duplicated. When they provide us with details of that reward then it is added automatically to your account. If you have not yet received a reward then they have been unable to confirm that a valid, fully completed survey has been received. Please ensure that you follow out tips page, that all surveys are completed in full with valid and honest information and that you do not duplicate any surveys. If you do that, there will be no issues with receiving a reward for surveys.

Hi, The advertisers are responsible for confirming surveys are completed correctly and sending credit to your account as a result. We are responsible for providing a place to access surveys, and when a credit has been received to your account, sending a payment for those credits when requested. We will also deal with support tickets raised, providing as much information as we can in relation to a problem, but we can only actually solve issues that are directly related to the service we provide. Unfortunately we do not control when or if an advertiser sends a credit for a confirmed survey as we have no access to that information. We send all payment within 8 hours, reply to all tickets within 8 hours and provide a large number of links to where people can access , and get paid for confirmed survey completions.