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Sunsail Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 500 reviews

Trusted Customer

Feefo Verified

10 months ago

Service (John Osborne) was great. Responsive, prompt, knowledgeable. Not John’s issue, but I missed the fact that, unlike Moorings, we don’t get to board until 6 pm on departure day. So I will buy...

Katharine Kyriacou

Sunsail

9 months ago

Thank you so much for your feedback. We're pleased to hear that you had a positive experience with our service but we're sorry to learn that there were some issues with the boarding and departure times. We have shared your feedback with our customer care team so that they are aware of this. We hope to welcome you back soon for another sailing adventure.

Date of purchase: 18/07/2025

Ken Smith

Feefo Verified

Annapolis MD

10 months ago

What Ken Smith said about Sunsail:

Great Reservation Staff

Very efficient and plenty of knowledge from the reservation staff in particular about the entrance markings to Anegada's anchorage. There is no substitute for their reps having sailed in the venue...

Katharine Kyriacou

Sunsail

10 months ago

Hi Ken, thank you for sharing your feedback with us. We're pleased to hear that our team's knowledge of the sailing area proved useful, and we hope that you have a wonderful time on your yacht charter.

Date of purchase: 08/07/2025

Nick Hobbs

Feefo Verified

Pearland, Texas

10 months ago

What Nick Hobbs said about Sunsail:

SunSail Repeat & Satisfied Customer

Excellent customer service with prompt and knowledgeable representatives.

Katharine Kyriacou

Sunsail

10 months ago

Hi Nick, thank you for sharing your feedback with us. We're so happy to hear that you had a good experience with our customer representatives and we can't wait to welcome you back for your next sailing adventure with Sunsail.

Date of purchase: 17/07/2025

Richard Boon

Feefo Verified

Denver CO

10 months ago

What Richard Boon said about Sunsail:

Lots of possibilities until we found the solution

Planning a trip several months in advance usually involves lots of discussion with the crew and possible dates. Michela was there to help us explore all the options, so we could find a boat and...

Katharine Kyriacou

Sunsail

10 months ago

Hi Richard, thank you for sharing your feedback with us. We're so pleased to hear that Michela was able to help you find the perfect boat and location for your yacht charter vacation, and hope you enjoy your sailing adventure.

Date of purchase: 03/07/2025

Mike Rieken

Feefo Verified

Houston

10 months ago

What Mike Rieken said about Sunsail:

St Lucia to Grenada Charter

Multiple options were offered, which included multiple vessels and route options. Vanessa did a great job helping to narrown down the options.

Katharine Kyriacou

Sunsail

10 months ago

Hi Mike, thank you for sharing your feedback with us. We're happy to hear that Vanessa was able to help you narrow down the options for your Caribbean sailing adventure.

Date of purchase: 28/06/2025

Arkadiusz Turek

Feefo Verified

Woodbroidge, VA

10 months ago

What Arkadiusz Turek said about Sunsail:

Perfect Charters

Amazing Customer Service and excelent boats. Roland - Vacation Planner made sure the booking process has been smooth and easy (10 charters, 9 years of using Sunsail). The base staff has always been...

Katharine Kyriacou

Sunsail

10 months ago

Thank you so much for your kind words and for choosing us for your yacht charter holidays over the past nine years. Your continued loyalty means the world to us. We're delighted to hear that Roland and our team at the base made your experience a memorable one. We look forward to welcoming you back soon for another unforgettable sailing adventure.

Date of purchase: 30/06/2025

Mark Walker

Feefo Verified

Lisbon, Portugal

11 months ago

What Mark Walker said about Sunsail:

Excellent, personalized service.

Katharine Kyriacou

Sunsail

11 months ago

Hi Mark, thank you for sharing your feedback with us. We're pleased to hear that you had a positive experience with our team.

Date of purchase: 24/05/2025

Robert Campo

Feefo Verified

Barre, Vermont USA

11 months ago

What Robert Campo said about Sunsail:

Sunsail sets the standard!

I’ve always chartered with Sunsail and find the customer service experience exceptional. Their charter prices are fair and reasonable and the boats are always in good working order. As we prepare...

Katharine Kyriacou

Sunsail

11 months ago

Hi Roberto, thank you so much for your kind words and for trusting us with your yacht charter vacations. We're thrilled to hear that you have had a positive experience with our company and look forward to welcoming you back for your 8th charter soon.

Date of purchase: 14/05/2025

Trusted Customer

Feefo Verified

1 year ago

web site is clean and efficient. My human POC Candice Goslett is super responsive. And anticipatory. The lack of an AI bot takes Sunsail from 4 to 5 star

Katharine Kyriacou

Sunsail

1 year ago

Thank you for sharing your feedback with us. We're happy to hear that you had a positive experience with our website and that Candice was proactive and responsive. We can't wait to welcome you aboard one of our yachts very soon.

Date of purchase: 28/03/2025

Trusted Customer

Feefo Verified

1 year ago

Excellent service & locations.

Katharine Kyriacou

Sunsail

1 year ago

Thank you for your kind words. We're thrilled to hear that you had a positive experience with our team and customer service and that you like our wide range of yacht charter destinations. We look forward to welcoming you aboard one of our yachts soon.

Date of purchase: 01/04/2025