The SOY Group | HK Reviews

Thank you so much for your review on our Lunch box. I am so sorry to hear you have received faulty lunch box, with a zip that is not up to standard. We would love to look further into this for you to ensure you are happy with your recent purchase. I have passed all information to our representative for Hong Kong and trust you will be contacted shortly to discuss further. Thank you for your time and patience! Kind Regards Stuck on You Customer Service

Thank you so much for your review. We are glad to hear you have been happy with the time frame of delivery. With general wear and tear, this can occur with any products. If however, you feel your Silicone Placemat is not up to standard, please contact us directly by emailing us on info@stuckonyou.biz We would like to ensure you are happy with all products purchased. Kind Regards Stuck on You Customer Service

We appreciate your feedback - I am so sorry to hear of your most recent experience with us. I can confirm all Hong Kong orders are created and dispatched within Australia. If you wish to have items sent to another Country, please see the below instructions: - You must pace your order through the website of the country you are sending the order to. For example, if you are placing an order for family members in Australia and you live in Hong Kong, you place that order on the Australian website. To find the website of the country you are sending items to go to www.stuckonyou.biz and select the country. - When entering the details you must put the billing and shipping addresses as the same address (ie. where you want the order to go). Your confirmation will be emailed to you and no billing information or receipts will be sent to the billing address. Your mailing address is not required anywhere on the order. - Please ensure the email address is yours as this will be where your order confirmation will be sent. Warm regards, Stuck on You Customer Service

Thank you for sharing your feedback with us. I am very sorry to hear you are not completely satisfied with your Mini Pencil Labels - I can confirm we do now print with a thick laminate cover over the top of the label, which makes the label scratch resistant and protect the label. We promote all vinyl labels to be dishwasher and microwave safe, so you should not have any troubles with the quality of your new and improved labels! Warm regards, Stuck on You Customer Service

Your feedback is much appreciated. I can confirm your order is produced and dispatched from our warehouse located in Australia, which is why shipping may take slightly longer. I have passed your information onto our representative for Hong Kong, and have arranged for you to be contacted to discuss delivery times. We thank you for your patience. Kind Regards Stuck on You Customer Service

I am sorry to hear you have previously had troubles with the drink lid on your Drink Bottle - I can confirm the product within this order which you have been asked to review, is for our Small Name Labels. I do hope that you are finding your labels to be durable and reliable. Warm regards, Stuck on You Customer Service

We are pleased to hear that you are happy with both the service and the product you have received. Our team are so happy to be confirmed of this! Warm regards, Stuck on You Customer Service

Thank you for your review. I am sorry to hear your Drink Bottle has been damaged. Of course, with general wear and tear, this can occur with any product. I have passed your details onto the representative for your country so we can contact you further regarding this. Kind Regards Stuck on You Customer Service

Thank you for sharing your feedback with us! I am happy to hear you have found the service quick and efficient, and you are happy we have had the re launch of our Chinese characters! I hope you are enjoying your Classic Shoe Labels and Large Stick on Clothing Labels. Warm regards, Stuck on You Customer Service

We appreciate your feedback - I am very sorry to hear of your most recent experience you have had with us. We have set up our product previewer, so all customers can view the look of the label before proceeding with placing your order. With past feedback, we have changed our printing artwork for the labels, and now allow more room to be used on the labels for a more visible label. The size of the name will automatically be adjusted, depending on the size of the name, the letters included, the font and icon selection. I have arranged for a representative from your area to be in contact with you regarding this matter. We appreciate your time. Kind Regards Stuck on You Customer Service