Stephensons Reviews

Thank you for taking the time to leave us a review, I want to express how genuinely sorry we are we have let you down. After looking at the situation, steps are being taken to address the issue and prevent this from happening again. This is not the level of service we want any of our customers to receive and we can understand your frustration in the matter. Thank you for bringing this to our attention and please accept our apologies.

Hi, Thank you for sharing your feedback. I’m sorry to hear you had trouble reaching us and were disappointed with the volume of packaging used for your order. Our team is available Monday to Friday (9am–5:30pm) and Saturday (9:30am–3pm); outside of these times, our automated voicemail handles enquiries. We have attempted to call you back to discuss this personally, as we value your business. Regarding the packaging, we recently transitioned to 100% plastic-free materials. While these robust boxes are essential for our fragile wholesale items, we recognise that they can feel like 'overkill' for a single mini loaf tin. We are currently reviewing more streamlined solutions for smaller orders to ensure our sustainability efforts match the size of the item. We appreciate your honesty, as it truly helps us improve