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StepChange Debt Charity Reviews

http://www.stepchange.org
Rated
Exceptional
Service
4.9
/5

5

4

3

2

1

3,148

159

18

14

21

3,360

ratings over the past year

Displaying all 21,806 reviews
Trusted Customer
38 minutes ago
Date of purchase: 13/06/2025
Very helpful
When you call the advisor for any reason the help is always great and approach to the problem is always very professional. Very helpful.
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Trusted Customer
18 hours ago
Date of purchase: 13/06/2025
Stepchange has given me a new lease of life which I didn’t have before 🙏
I found myself in an ever escalating spiral of debt and not knowing where to go and what to do. All I could see was things getting out of control and not being able to make it through the next week....

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Trusted Customer
1 day ago
Date of purchase: 13/06/2025
Urgent help required
I asked for you to contact all my creditors to see if you could negotiate a payment plan. I now have Moorcroft Debt Recovery chasing me as you haven’t spoken to Aqua credit card. Can you please...

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Kate
StepChange Debt Charity
1 day ago
Hi there, We're very sorry to hear about the stress you've been dealing with, one of our advisors will be calling you shortly so we can look into the matter further. Best wishes, Kate from StepChange
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Trusted Customer
1 day ago
Date of purchase: 13/06/2025
God Sent- Says it All.
Peace of mind. Brilliant, can now sleep peacefully knowing that Step Change is in control. Very helpful staff. Thank you Step Change.
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Trusted Customer
1 day ago
Date of purchase: 13/06/2025
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Trusted Customer
2 days ago
Date of purchase: 13/06/2025
You don’t respond to emails which is extremely frustrating when already in a stressful situation of debt
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Kate
StepChange Debt Charity
22 hours ago
Hi there, Thank you for your review. We’re sorry to hear you haven’t had a response to your query, our advisors respond to all emails in date order (oldest to newest) but due to high volumes, our advisors may take longer than usual to respond. We would also recommend calling us on 0300 303 5300 so our friendly advisors can provide you with the help you need. They are available Monday to Friday, 8am to 6pm. Best wishes, Kate from StepChange
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Trusted Customer
2 days ago
Date of purchase: 13/06/2025
Very professional advice and help
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Trusted Customer
2 days ago
Date of purchase: 13/06/2025
I was in a dark place but step change helped me
Wonderful
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Trusted Customer
3 days ago
Date of purchase: 13/06/2025
Very good customer experience
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Trusted Customer
11 days ago
Date of purchase: 13/06/2025
Excellent yes excellent
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About StepChange Debt Charity
With over 30 years of experience, StepChange has helped millions of people deal with their debts and take control of their finances. You can take a look our reviews to see what our clients think of us. Here are some of the reasons people choose us: Free debt advice You don’t pay anything for our help. We look at your personal situation and recommend the best solutions for free. Putting people first We always come from a place of compassion and base our advice on your personal situation. Instant online help You can use our online tools anytime, so you can get help at your own pace. Expert advisors If you would rather speak to someone, our team of friendly advisors can help you take control of your debts. UK’s largest debt charity We help hundreds of thousands of people every year and have been for over 30 years. Regulated debt advice We are regulated by the Financial Conduct Authority (FCA) so you can be sure the advice you are getting is right for you.
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01132970106
123 Albion Street, Merrion Centre, Leeds, West Yorkshire, LS2 8ER, United Kingdom
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About StepChange Debt Charity
With over 30 years of experience, StepChange has helped millions of people deal with their debts and take control of their finances. You can take a look our reviews to see what our clients think of us. Here are some of the reasons people choose us: Free debt advice You don’t pay anything for our help. We look at your personal situation and recommend the best solutions for free. Putting people first We always come from a place of compassion and base our advice on your personal situation. Instant online help You can use our online tools anytime, so you can get help at your own pace. Expert advisors If you would rather speak to someone, our team of friendly advisors can help you take control of your debts. UK’s largest debt charity We help hundreds of thousands of people every year and have been for over 30 years. Regulated debt advice We are regulated by the Financial Conduct Authority (FCA) so you can be sure the advice you are getting is right for you.