Ordered online, very simple. Great to have free postage and a free gift. But didnt get the product i ordered. Returned it to the store on the saturday (costing £8.70 for bus fare) only to be told i...
Read more
Steffans
Steffans
11 years ago
We are very sorry you had a poor experience. Our Feefo reviews are very important to us and we have contacted you by email and will look to resolve the matter quickly with 100% satisfaction.
Steffans Online
Trusted Customer
11 years ago
I had a follow up phone call from Steffans regarding my review. They very kindly reimbursed me for my bus fare to Northampton, expense i incurred returning the incorrect bracelet. They had also spent time sourcing the correct bracelet but i had already bought one but still i appreciated their efforts...and i felt their apologies were very sincere. Many thanks for following up...
Product reviews
Trusted Customer
11 years ago
Although not purchased from Steffans the tan brown triple bracelet when creamed with leather cream looked lovely. However, it does dry out quickly. Much prefer the previous triple dark brown platted bracelet i bought years ago.
Rang Npton, got told if I ordered online could collect same day. Ended up collecting next day as things had to be sent from market harborough Got to store having checked on phone that stock was in....
Read more
Steffans
Steffans
11 years ago
We are very sorry you had a poor experience. Our Feefo reviews are very important to us and we have contacted you by email and will look to resolve the matter quickly with 100% satisfaction.
Steffans Online
Product reviews
Date of purchase: 19/12/2014
0
Share
Trusted Customer
Feefo Verified
11 years ago
Really happy with the service and would recommend to anybody
Website was easy to use and place an order. It arrived quickly especially so close to Christmas. It was all wrapped beautifully and came with a really nice free gift. Overall a much better experience...
Excellent customer service. I had trouble ordering through the internet so the customer service department did it all for me over the phone in less than 5 minutes.
Very helpful indeed.
Steffans Jewellers are official UK stockists of a wide range of brands from Links of London to Pandora. Visit today with free delivery across all items!
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Steffans Jewellers are official UK stockists of a wide range of brands from Links of London to Pandora. Visit today with free delivery across all items!
