What Murray Alexander Brooks said about SPCA Pet Insurance:
As stated earlier staff have been excellent.
CX
SPCA Pet Insurance
19 hours ago
Hi Murray,
We are happy to hear of the great service that you received when speaking with our team member and we appreciate you taking the time to share your review with us.
Kind regards,
Alisa
Great service definitely made sure I understood everything.
CX
SPCA Pet Insurance
2 days ago
Hi Lisa,
We are happy to hear of the great service that you received when speaking with our team member.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Scott
The phone call was useless, as when I asked questions, the customer service guy was clearly reading from the website. When I challenged him on this, he said "let me finish and then I'll answer your qu
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CX
SPCA Pet Insurance
5 days ago
Hi Toni,
Thank you for sharing your review with us, I am sorry to hear about any frustrations caused. It's disappointing to hear you've had an unpleasant experience with us. We strive to ensure that all our customers receive the best customer service experience and we take all customer feedback on board in order to improve our processes.
We have passed along your feedback to our team to have this reviewed. If you have any outstanding questions that you would like addressed, please let me know and I can arrange for one of our Senior team members to contact you to have them discussed.
Kind regards,
Scott
I used the online quote for my second policy with SPCA insurance. The website is really easy to use. I already understood the different levels with the policies as they provided a pamphlet the first t
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CX
SPCA Pet Insurance
5 days ago
Hi there,
It is always fantastic to hear of our customer's excellent experience and that setting up your policy through our user-friendly online portal was met with ease.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
Excellent. I did a king pisitivecrevues then lost it !!
Overall very happy with female operator
CX
SPCA Pet Insurance
5 days ago
Hi there,
We are happy to hear of the great service that you received when speaking with our team member and we appreciate you taking the time to share your review with us.
Kind regards,
Alisa
Tristan provided excellent service, he answered all our questions & gave us time to consider each option without being pushy. He provided good follow-up & was pleasant to deal with.
CX
SPCA Pet Insurance
8 days ago
Hi there,
It is great to hear of the service that you received when speaking withTristian and that you have been left feeling informed of your cover.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Scott
What Kimberley Fatt said about SPCA Pet Insurance:
Person who rang to talk to me was informative and helpful
CX
SPCA Pet Insurance
15 days ago
Hi Kimberley,
It is wonderful to hear of the service that you received when speaking with our team member and that you have been left feeling informed of your cover.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
What Odette Viljoen said about SPCA Pet Insurance:
It was lovely to deal with your consultant. Everything was explained in a very clear and professional manner. Thank you, you made choosing the right pet insurance easy
CX
SPCA Pet Insurance
19 days ago
Hi Odette,
It is great to hear of the service that you received when speaking with our team member and that you have been left feeling informed of your cover.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
As I already said, the telephone conversation took far too long. All that was required was for me to read the terms and conditions, indicating that I had done so.
CX
SPCA Pet Insurance
24 days ago
Hi there,
Thank you for sharing your review with us, we appreciate the feedback you have provided. We strive to ensure that all our customers receive the best customer service experience and we take all customer feedback on board in order to improve our processes.
We have passed along your feedback to our team, if you have any questions about your policy, please do not hesitate to reach out.
Kind regards,
Scott
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.