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SPCA Pet Insurance Reviews | Customer Service Reviews for https://www.feefo.com/reviews/spca-pet-insurance | Feefo

138 out of 488 reviews

Time:

Past year

Murray Alexander Brooks

Blenheim

1 day ago

Date of purchase: 19/07/2024

What Murray Alexander Brooks said about SPCA Pet Insurance:

As stated earlier staff have been excellent.

SPCA Pet Insurance

22 hours ago

Hi Murray, We are happy to hear of the great service that you received when speaking with our team member and we appreciate you taking the time to share your review with us. Kind regards, Alisa

1 product purchased

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Rhonda Williams

Blockhouse Bay, Auckland

2 days ago

Date of purchase: 18/07/2024

What Rhonda Williams said about SPCA Pet Insurance:

Very good! A valuable service for our animals and for people who need to have pets.

SPCA Pet Insurance

2 days ago

Hi Rhonda, Thank you for sharing your feedback, it is an absolute pleasure to be able to assist your pets. Kind regards, Scott

1 product purchased

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Lisa Downing

Auckland

2 days ago

Date of purchase: 17/07/2024

What Lisa Downing said about SPCA Pet Insurance:

Great service definitely made sure I understood everything.

SPCA Pet Insurance

2 days ago

Hi Lisa, We are happy to hear of the great service that you received when speaking with our team member. Thank you for taking the time to share your review with us, we really appreciate it. Kind regards, Scott

1 product purchased

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Toni Cliffin

5 days ago

Date of purchase: 14/07/2024

What Toni Cliffin said about SPCA Pet Insurance:

The phone call was useless, as when I asked questions, the customer service guy was clearly reading from the website. When I challenged him on this, he said "let me finish and then I'll answer your qu

...

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SPCA Pet Insurance

5 days ago

Hi Toni, Thank you for sharing your review with us, I am sorry to hear about any frustrations caused. It's disappointing to hear you've had an unpleasant experience with us. We strive to ensure that all our customers receive the best customer service experience and we take all customer feedback on board in order to improve our processes. We have passed along your feedback to our team to have this reviewed. If you have any outstanding questions that you would like addressed, please let me know and I can arrange for one of our Senior team members to contact you to have them discussed. Kind regards, Scott

1 product purchased

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Trusted Customer

6 days ago

Date of purchase: 13/07/2024

I used the online quote for my second policy with SPCA insurance. The website is really easy to use. I already understood the different levels with the policies as they provided a pamphlet the first t

...

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SPCA Pet Insurance

5 days ago

Hi there, It is always fantastic to hear of our customer's excellent experience and that setting up your policy through our user-friendly online portal was met with ease. Thank you for taking the time to share your review with us, we really appreciate it. Kind regards, Alisa

1 product purchased

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Trusted Customer

7 days ago

Date of purchase: 12/07/2024

Excellent. I did a king pisitivecrevues then lost it !! Overall very happy with female operator

SPCA Pet Insurance

5 days ago

Hi there, We are happy to hear of the great service that you received when speaking with our team member and we appreciate you taking the time to share your review with us. Kind regards, Alisa

1 product purchased

See full customer review

Trusted Customer

8 days ago

Date of purchase: 11/07/2024

Tristan provided excellent service, he answered all our questions & gave us time to consider each option without being pushy. He provided good follow-up & was pleasant to deal with.

SPCA Pet Insurance

8 days ago

Hi there, It is great to hear of the service that you received when speaking withTristian and that you have been left feeling informed of your cover. Thank you for taking the time to share your review with us, we really appreciate it. Kind regards, Scott

1 product purchased

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Kimberley Fatt

Auckland

15 days ago

Date of purchase: 04/07/2024

What Kimberley Fatt said about SPCA Pet Insurance:

Person who rang to talk to me was informative and helpful

SPCA Pet Insurance

15 days ago

Hi Kimberley, It is wonderful to hear of the service that you received when speaking with our team member and that you have been left feeling informed of your cover. Thank you for taking the time to share your review with us, we really appreciate it. Kind regards, Alisa

1 product purchased

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Odette Viljoen

Auckland

21 days ago

Date of purchase: 27/06/2024

What Odette Viljoen said about SPCA Pet Insurance:

It was lovely to deal with your consultant. Everything was explained in a very clear and professional manner. Thank you, you made choosing the right pet insurance easy

SPCA Pet Insurance

19 days ago

Hi Odette, It is great to hear of the service that you received when speaking with our team member and that you have been left feeling informed of your cover. Thank you for taking the time to share your review with us, we really appreciate it. Kind regards, Alisa

1 product purchased

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Trusted Customer

24 days ago

Date of purchase: 25/06/2024

As I already said, the telephone conversation took far too long. All that was required was for me to read the terms and conditions, indicating that I had done so.

SPCA Pet Insurance

24 days ago

Hi there, Thank you for sharing your review with us, we appreciate the feedback you have provided. We strive to ensure that all our customers receive the best customer service experience and we take all customer feedback on board in order to improve our processes. We have passed along your feedback to our team, if you have any questions about your policy, please do not hesitate to reach out. Kind regards, Scott

1 product purchased

See full customer review

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About SPCA Pet Insurance

+61 2 8886 8300

Level 5, 50 Norwest Blvd, Norwest, Sydney, New South Wales, 2153, Australia