Am sorry to see that you are not happy with the delivery offered, looking at the tracking the carrier delivered the goods to a neighbour which at this time of year is quite normal to avoid delay. Was this a mistake?
Trusted Customer
9 years ago
you shipped it to the billing address not the delivery address
Vickie
sousvidetools.com
9 years ago
Am sorry, only 1 address was entered for both the billing and delivery address. We were not provided an alternative delivery address can I please put our technical department in contact with you as we have many customers requesting an alternatIve delivery address and have not experience an issue before.
Fast delivery but not very well packed, only a a scrap of bubble wrap around it, not even held in place with tape, and a plastic envelope with no rigidity. I will gift wrap it with better protection...
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Vickie
sousvidetools.com
9 years ago
Am very sorry to hear this, all books should be double packed and should be fully bubble wrapped, I wish you had advised the cover was damaged as we would have of course made an exchange of the item for you. We wouldn't want any product to be delivered damage even less a gift. Please let me know if I can help you. Thanks Vickie
Trusted Customer
9 years ago
I appreciate your reply. The item is for a birthday 1/12 so unfortunately no time to return.
Date of purchase: 21/11/2016
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Sousvidetools.com Customer
9 years ago
What Sousvidetools.com Customer said about sousvidetools.com:
When I couldn't place my order online due to bank passwords one of your company representatives called me up and processed the order over the phone and informed me of a promotional package you were...
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Date of purchase: 15/11/2016
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Sousvidetools.com Customer
9 years ago
What Sousvidetools.com Customer said about sousvidetools.com:
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
