Good service and good postage; terrible return policies than mean that it is not worth buying anything unless you’re 100% sure you want to keep it.
Vickie
sousvidetools.com
6 years ago
I am sorry we have disappointed you with our returns policy, it is made clear that if goods are unwanted the cost of return is to be paid by our customer.
Product reviews
Date of purchase: 19/01/2020
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Trusted Customer
Feefo Verified
6 years ago
Item ordered at 5pm on a Sunday, delivered, at no charge, to NI by noon on the following Wednesday.
Product reviews
Date of purchase: 26/01/2020
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Trusted Customer
Feefo Verified
6 years ago
Excellent. Quick and on time
Product reviews
Date of purchase: 19/01/2020
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SC
Sousvidetools.com Customer
Feefo Verified
Burton on Trent
6 years ago
What Sousvidetools.com Customer said about sousvidetools.com:
I ordered 350mm x 250mm, they sent 300mm x 300mm because they had no stock of the others, without emailing or calling me. I then had to contact them several times to sort out return. Still waiting...
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Vickie
sousvidetools.com
6 years ago
Am sorry to hear that you experienced such a poor service from us. I will check and confirm for you the status of the refund.
Product reviews
Vickie
sousvidetools.com
6 years ago
I am sorry that this has happened, I believe a decision was made to send a set of bags that represented the same volume without consulting you and this was the wrong choice by our dispatch department so I can only apologise. This is a training issue that we need to resolve and I am very sorry for the inconvenience caused.
Date of purchase: 17/01/2020
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Trusted Customer
Feefo Verified
6 years ago
The product arrived in a timely manner, and is well made
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
