My order was the first I had placed with sockshop it did not arrive within the delivery time stated under your delivery terms and conditions. I had to contact sock shop with regards to my order and...
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SockShop
SOCKSHOP
14 years ago
Thank you for leaving us your feedback. I am very sorry to hear that your order got lost in the post. Royal Mail are normally extremely reliable so please accept our apologies for this disappointment. I am very happy to hear that you have received the resent parcel that we sent out to you. We hope you enjoy your items. The reason we asked you to confirm if your parcel was at your local post office is because occasionally parcels do not fit through our customers letterboxes and so they are returned to the post office where they can be collected or re-delivered. It is extremely important that our customers are happy with the way we deal with problems like this so thank you for your helpful feedback.
Best wishes,
Cassie :-)
Product reviews
Date of purchase: 01/11/2011
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Trusted Customer
Feefo Verified
14 years ago
very fast delivery. The website is a bit slow
Product reviews
SockShop
SOCKSHOP
14 years ago
I am very sorry to hear about any confusion caused. A UK size 12.5 - 3.5 is a euro size 31 - 36, therefore I believe that the product packaging is wrong. My deepest apologies for this. Of course if these socks are too small for your son please drop an email to contact@sockshop.co.uk explaining that you wish to return them, they will advise you on how to return.
Best wishes,
Cassie
Welcome to SOCKSHOP. Whether you love socks or just simply want to stock up your sock drawer then find your perfect pair in our massive range of branded socks, hand-picked by us to fulfil your every sock need. Based in a beautiful old mill in Bolton, the dedicated SOCKSHOP team hope that you enjoy your SOCKSHOP experience from your online purchase through to slipping into your new socks!
Feel good from the feet up.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Welcome to SOCKSHOP. Whether you love socks or just simply want to stock up your sock drawer then find your perfect pair in our massive range of branded socks, hand-picked by us to fulfil your every sock need. Based in a beautiful old mill in Bolton, the dedicated SOCKSHOP team hope that you enjoy your SOCKSHOP experience from your online purchase through to slipping into your new socks!
Feel good from the feet up.