How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

smol Reviews

Displaying all 33,664 reviews

Marion

Feefo Verified

GBR

9 months ago

What Marion said about smol:

I'm as happy customer

SMOL's service is excellent. If I ever have a problem it is sorted very quickly, and returning any empty bottles is easy. I have tried most of what is offered, some I like, some I didn't, but...

Kathryn Burkey

smol

9 months ago

Thank you for your fantastic review! We are over the moon to hear that our flexible plans and laundry collection are a great fit for your home, and that our lovely team was on hand to help. It's wonderful that you’re enjoying the ease of your subscription while doing your bit for our planet.

Trusted Customer

Feefo Verified

9 months ago

Great

A* all the way, ordering, subscription, customer service. Great

Kathryn Burkey

smol

9 months ago

Thank you for your wonderful review and support! We are over the moon to hear how happy you are with our website, subscription, and that our lovely customer service team was on hand to help you.

Trusted Customer

Feefo Verified

9 months ago

Fresh and convenient

Love the laundry capsules and always result in a fresh, clean wash. Also love that they arrive through the post and always just in time before they run out.

Kathryn Burkey

smol

9 months ago

Thank you for your wonderful review! We are over the moon to hear how much you love your laundry capsules and that they leave your wash feeling fresh and clean. It is brilliant to know they always arrive through your letterbox just when you need them!

Trusted Customer

Feefo Verified

9 months ago

Smol yeah

Great service always on time

Kathryn Burkey

smol

9 months ago

Thank you for your lovely feedback! We are so pleased to hear that smol has been such a great fit for your home.

Trusted Customer

9 months ago

I have just received my new fabric conditioner and new bottle it smells beautiful. Can’t wait for my next wash

Jane

Feefo Verified

GBR

9 months ago

What Jane said about smol:

Excellent service and products.

Excellent in all ways

Kathryn Burkey

smol

9 months ago

We want to say how much we appreciate your amazing feedback! Thank you for your wonderful support.

Trusted Customer

Feefo Verified

9 months ago

Reliable company od eco products.

I am kept informed of when deliveries are due and there is an option to cancel or delay. There is also an option to ask for a product sooner than date arranged.

Kathryn Burkey

smol

9 months ago

Thank you for your wonderful review! We are over the moon to hear you love our email reminders and the flexibility to delay or skip an order. It’s great to know that adjusting your delivery dates is working so well for your needs.

Trusted Customer

Feefo Verified

9 months ago

Excellent service from Smol

All orders are processed quickly and delivered on the expected date. I love the way we receive a reminder that an order is due and the ability to delay or skip an order. All the products I have...

Kathryn Burkey

smol

9 months ago

Thank you for your wonderful review! We are over the moon to hear you love our email reminders and the flexibility to skip an order. It is brilliant to know your smol arrives in excellent condition and works exactly as planned.

Carole

Feefo Verified

GBR

9 months ago

What Carole said about smol:

Excellent service

Great service easy to change delivery dates and communicate.

Kathryn Burkey

smol

9 months ago

Thank you for your wonderful review! We are over the moon to hear that our communication and flexible delivery dates are working so well for you. Thank you for your amazing support!

Trusted Customer

Feefo Verified

9 months ago

great products

Brilliant quick receipt of goods after ordering. Like that you get a reminder and can skip an order if needed.

Kathryn Burkey

smol

9 months ago

Thank you for your wonderful review! We are over the moon to hear that our email reminders and flexible subscription are working so well for you. Thank you for your amazing support and for being part of the smol family!

Lorraine

Feefo Verified

9 months ago