How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

smei Reviews

http://www.smeinsurance.com

EXCELLENT

Service

4.6

/5

Product

0

/5

5

4

3

2

1

61

11

1

4

78

ratings over the past year

Displaying all 2,568 reviews

TC

Trusted Customer

9 years ago

What Trusted Customer said about smei:

Processing a claim even after a long dely before making the claim

Date of purchase: 25/05/2017

0

Trusted Customer

9 years ago

Quality service at the right price

Friendly telephone staff who are understanding and call back at a convenient time to suit yourself on numerous occasions.

Date of purchase: 25/05/2017

0

TC

Trusted Customer

9 years ago

What Trusted Customer said about smei:

Efficient Polite and got a good price Will use again

Date of purchase: 25/05/2017

0

TC

Trusted Customer

9 years ago

What Trusted Customer said about smei:

Good Service

They answered our questions and provided a good rate on this year's insurance. All the documentation is available on line which saves a lot of paper and transport!

Date of purchase: 25/05/2017

0

TC

Trusted Customer

9 years ago

What Trusted Customer said about smei:

Very good company

Was very helpful and good service

Date of purchase: 25/05/2017

0

TC

Trusted Customer

9 years ago

What Trusted Customer said about smei:

The customer service team responded to our queries quick and dealt with the call professionally. We received the documents straight away.

Date of purchase: 25/05/2017

0

TC

Trusted Customer

9 years ago

What Trusted Customer said about smei:

Poor customer service

Took DD out of an account which was in active for 18 months ! Despite taking DD for last year out of correct account. Charged £30 for non payment. Your fault not mine but will not refund overcharge!

Laura Jones

smei

9 years ago

Thank you for your feedback.

After looking into this further, I can see you have already spoken to one of our advisors regarding this who investigated this matter, and confirmed the outcome last week. I will contact you directly to clarify this again.

Kind Regards

Laura Jones
Customer Service Team Leader

SME Insurance Services

Date of purchase: 25/05/2017

0

TC

Trusted Customer

9 years ago

What Trusted Customer said about smei:

Great customer service

Date of purchase: 25/05/2017

0

Trusted Customer

9 years ago

My renewal was sorted quick and easy. Always very friendly over the phone.

Date of purchase: 27/04/2017

0

TC

Trusted Customer

9 years ago

What Trusted Customer said about smei:

Hassle free insurance purchase

Great friendly service, policy clearly and efficiently explained with minimum hassle by a very pleasant advisor.

Date of purchase: 27/04/2017

0

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo