I ordered products that were in stock on the website. Now I am told they are on backorder 2 weeks later after I contacted the company. Poor way to conduct business.
Have not received order and it’s been 2 weeks since order was placed
Pam
SME Inc. USA
4 years ago
Hello and thank you for reaching out to us about this issue. I'm sorry for this mishap. We were not expecting the test kits to sell out that quickly. We did post an update to the website with the updated arrival dates which were delayed, and we understand this message was not delivered to all pending orders. This led us to have a larger conversation about this particular backorder situation and we have developed a better plan to inform our customers of test kit delays. I took a look into your account and I'm happy to see that your order shipped out on the day we received the tests, and you've received your order. Thank you again for your business and your feedback - we look forward to serving you again in the near future.
Date of purchase: 12/01/2022
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Trusted Customer
Feefo Verified
4 years ago
Great customer service! When I called, I spoke with a HUMAN!
Product reviews
Date of purchase: 03/01/2022
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HP
Harrington PT
Feefo Verified
4 years ago
What Harrington PT said about SME Inc. USA:
Effecient and fast
Product reviews
Date of purchase: 04/01/2022
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RT
Response Physical Therapy
Feefo Verified
4 years ago
What Response Physical Therapy said about SME Inc. USA:
Service is always fast
Date of purchase: 03/01/2022
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Trusted Customer
Feefo Verified
4 years ago
Appreciate the quick delivery and also all the samples are amazing! Thank you so much for all the resources!
Product reviews
Date of purchase: 30/12/2021
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CT
Compass Physical Therapy
Feefo Verified
4 years ago
What Compass Physical Therapy said about SME Inc. USA:
Since 1992, SME, Inc. USA has taken great pride in our industry-wide reputation as the nation's premier source for everything therapy. Our team goes above and beyond to ensure that you have the best experience paired with unbeatable pricing. If you find a better price on a product elsewhere, let us know! The entire SME Team (and company dog, Finn) welcomes you. We look forward to serving you soon.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Since 1992, SME, Inc. USA has taken great pride in our industry-wide reputation as the nation's premier source for everything therapy. Our team goes above and beyond to ensure that you have the best experience paired with unbeatable pricing. If you find a better price on a product elsewhere, let us know! The entire SME Team (and company dog, Finn) welcomes you. We look forward to serving you soon.