Obviously most of Slingsby sales are to businesses. However, I purchased the steel mobile safety step stool as a gift. Unfortunately, it arrived in its box with a picture and the name clearly...
Delivery took a long time. Pre-delivery informaton was poor. On contacting Slingsby they recognised that first delivery must have gone astray and quickly organised replacement. Replacements arrived...
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Slingsby
Slingsby
15 years ago
Thank you for your reply we are sorry to hear Slingsby has let you down on this occasion, we take pride in responding to orders and customer service as efficiently as possible. We did have a few problems with the heavy demand of this line of product and also the adverse weather. Hopefully given the chance any future orders placed with us, will be dealt with quicker.
Tracy Glennon
The delivery was not within the timescale indicated, and it would have helped if this had been indicated on the website
Slingsby
Slingsby
15 years ago
Thank you for your response. We’re sorry to hear that we did not meet your expectations with our delivery service on this occasion. Due to adverse weather conditions and high demand for this product your order was delayed. We pride ourselves on great value and fantastic service which given the chance we will satisfy on your next order. We apologies for any inconvenience this may have caused.
Laura-Beth Linfoot
Product reviews
Date of purchase: 10/12/2010
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Trusted Customer
Feefo Verified
15 years ago
All contact with your company and via the website has been brilliant
Thank you for your response. We’re sorry to hear that we did not meet your expectations on this occasion. Slingsby takes the utmost care to ensure our online orders are packed safely and securely, and that our Customer Service Team do their upmost to provide the required assistance should our customers have any problems. We are currently looking into the status of your order and were always looking for ways to streamline our processes and your feedback is much appreciated.We apologise for any inconvenience this may have caused.
Laura-Beth Linfoot
Date of purchase: 14/12/2010
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Trusted Customer
Feefo Verified
15 years ago
Good service, and I understand delay of delivery is due to severe weather and demand.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.