Dear B,
Feedback is vital to our business and we thank you for taking the time to leave feedback regarding your recent booking.
We are sorry to hear you were unhappy with the service you used on this occasion.
SkyParkSecure are a Price Comparison Website and Booking Agent, we do not own/operate the Car Parks or provide the service.
The Departure Procedure is provided on the website prior to booking and again on the Booking Confirmation.
Vehicles are not returned until the driver receives a call as per your comment, Customers may incur additional charges if the vehicle is in the drop off area for any length of time.
We have many different services available at Luton and all the major Airports in the UK on our Price Comparison Website, if you are unsure about a service or require any further information please don’t hesitate to contact our Customer Service Team at info@skyparksecure.com or call 0345 4599 250.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.