Dear Paul,
Thank you for taking the time to post a review.
We are sorry to hear that you were unable to contact our customer services team by telephone.
Unfortunately, due to the collapse of Thomas Cook, we have been experiencing extraordinarily high volumes of calls, and whilst we have answered calls as quickly as possible there have been long wait times.
I can assure you that this is not the experience that customer's normally have with ourselves, and we have done our utmost to ensure that everyone's queries have been responded to as soon as we are able to.
We can only apologise that you had a negative experience on this occasion and hope that this wouldn't deter you from using our price comparison website in the future.