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Simply Wood Pellets Reviews

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ratings over the past year

Simply Wood Pellets is no longer an active Feefo customer
Displaying all 153 reviews
Trusted Customer
2 years ago
Date of purchase: 25/04/2023
Decent quality pellets.
Simple ordering process. Efficient and speedy delivery. Pellets seem to burn well but contain splinters of actual wood - have never encountered this with other brands. One pallet was not tightly...

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KL
Kathryn Lutey
2 years ago
Date of purchase: 24/04/2023
What Kathryn Lutey said about Simply Wood Pellets:
Split bags.
Pleasant and helpful staff, prompt delivery. Unfortunately 12 of the 40 bags were split., coming apart at the seam.
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George Davidson
Lincolnshire
2 years ago
Date of purchase: 18/04/2023
What George Davidson said about Simply Wood Pellets:
above average
Pellets arrived on Monday but were scheduled for the Friday no contact apart from the tracking which said they were delivering Friday, 3 bags were damaged lost nearly a bag. However the sale went...

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Trusted Customer
2 years ago
Date of purchase: 18/01/2023
Very trusted seller
Easy to communicate with via email, quick delivery too.
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PT
Philippa Thomas
2 years ago
Date of purchase: 28/10/2022
What Philippa Thomas said about Simply Wood Pellets:
Good product, helpful staff. Good delivery
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Tim Gibson
2 years ago
Date of purchase: 14/10/2022
What Tim Gibson said about Simply Wood Pellets:
Delivered in good time
Delivered in good time
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PT
Philippa Thomas
2 years ago
Date of purchase: 27/05/2022
What Philippa Thomas said about Simply Wood Pellets:
Unable to honour purchase.
Unable to honour my purchase. After 3 weeks returned my money.
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Customer Service Team
Simply Wood Pellets
2 years ago
Dear Philippa, thank you very much for your feedback. We have looked at all our records and your order was successfully delivered and signed for receipt on the 1st of June 2022 at 13:20. Shortly we will send you on private email the delivery note for your own record. Mainly, we have not received and therefore not processed a refund for the order. I would suggest that potentially you might be referring to an order placed with a different company. We would kindly ask if it is therefore possible to amend the review score. We are a small company and we cherish every single review which we use to continuously improve our products and services as long as they do reflect the product and experience received.
PT
Philippa Thomas
2 years ago
Perfect product and perfect delivery.
PT
Philippa Thomas
2 years ago
Perfect product and delivery Am very pleased with the company. Mistaken heading, my apologies.
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Norman Hart
2 years ago
Date of purchase: 07/07/2022
What Norman Hart said about Simply Wood Pellets:
Easy & efficient.
Easy to order online & easy to phone if necessary. Delivery was within a few days & driver positioned pallet to within an inch as requested even though I wasn't there.
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Norman Hart
3 years ago
Date of purchase: 26/02/2022
What Norman Hart said about Simply Wood Pellets:
The driver phoned me prior to delivery so I could meet him at the address. He positioned the pallet exactly in the space I requested. Thank you.
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Sheila Daly
3 years ago
Date of purchase: 28/02/2022
What Sheila Daly said about Simply Wood Pellets:
Good product
Pellets are absorbent and last well
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About Simply Wood Pellets
Our Wood Pellets are economical and great value for money.
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Office 7, 35-37 Ludgate Hill, London, Greater London, EC4M 7JN, United Kingdom
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About Simply Wood Pellets
Our Wood Pellets are economical and great value for money.