Delivery was very slow and expensive for 2nd class but the earrings are beautiful. Will buy from Silver again but take the long lead time into consideration
They repaired the item as a gesture of goodwill. But the product was faulty I should have requested a full refund.
Customer Service
Silver by Mail
12 days ago
Thank you for your feedback, we can see that your anklet was in fact replaced by us and not repaired. This item is delicate and we do send care instructions to try to assist in how the item is used but cannot be held responsible for breakages if the care instructions are not followed. Kind regards Jane@Silver by Mail
Product reviews
Customer Service
Silver by Mail
12 days ago
Thank you for your feedback, we can see that your anklet was in fact replaced by us and not repaired. This item is delicate and we do send care instructions to try to assist in how the item is used but cannot be held responsible for breakages if the care instructions are not followed. Kind regards Jane@Silver by Mail
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