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Silver by Mail Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Trusted Customer

9 years ago

Quick delivery, pleasant and helpful person on the phone. Presentation of g...

Quick delivery, pleasant and helpful person on the phone. Presentation of gift box and the quality of earrings for the price.

Product reviews

Date of purchase: 05/09/2016

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Trusted Customer

Jarrow

9 years ago

What Trusted Customer said about Silver by Mail:

will use again.

Excellent service and product. Value for money.

Product reviews

Date of purchase: 29/07/2016

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Trusted Customer

9 years ago

Lovely earrings

Unusual, stylish and well made earrings, I bought them as a gift and I liked the silver earrings with some gold. The person I bought them for was delighted with them.

Date of purchase: 18/08/2016

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Trusted Customer

Herne Baty

9 years ago

What Trusted Customer said about Silver by Mail:

Good Service

Although I found the product unsuitable , the service and refund procedure was very good

Product reviews

Customer Service

Silver by Mail

9 years ago

Dear Mr Newbury,

Thank you for your feedback. We apologise that you were not happy with the item purchased from us and note that we provided you a refund. Please be advised that should you require any specific colouring when purchasing natural stones, our customer services will be happy to assist you in discussing the current stock with you. We hope that you will be satisfied with future purchases.

Kindest Regards
Pip @ Silver by Mail

Date of purchase: 03/08/2016

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Trusted Customer

9 years ago

I do not think your 'sale' products are the same quality as advertised.

I bought the above Keishi Pearl Necklace for my Granddaughter but on examining it carefully noticed two pearls near the clasp had holes drilled into them. Is the reason these pearls were in your...

Customer Service

Silver by Mail

9 years ago

Dear Mrs Rose,

Thank you for your feedback. Please be advised that providing the highest quality jewellery is of utmost importance to us and all items in our Sale are items that have been discontinued by our suppliers and as a result have limited stock levels that cannot be replenished. We sincerely apologise that you have experienced a problem with the items purchased from us. If you could contact customer services regarding the two items that you have been unhappy with, they will be able to assist you further with this matter.

Kindest Regards
Pip @ Silver by Mail
0345 307 3297
contactus@silver.uk.com

Product reviews

Customer Service

Silver by Mail

9 years ago

Dear Mrs Rose,

Thank you for your feedback. Please be advised that providing the highest quality jewellery is of utmost importance to us and all items in our Sale are items that have been discontinued by our suppliers and as a result have limited stock levels that cannot be replenished. We sincerely apologise that you have experienced a problem with the items purchased from us. If you could contact customer services regarding the two items that you have been unhappy with, they will be able to assist you further with this matter.

Kindest Regards
Pip @ Silver by Mail
0345 307 3297
contactus@silver.uk.com

Date of purchase: 15/08/2016

0

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Trusted Customer

Bedworth

9 years ago

What Trusted Customer said about Silver by Mail:

😊😊😊

Great fast service 😊

Date of purchase: 02/08/2016

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Trusted Customer

9 years ago

Classic bracelet with a modern twist

Easy ordering process, quick delivery, great goods.

Product reviews

Date of purchase: 28/07/2016

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Trusted Customer

9 years ago

Beautiful bangles

Always efficient service.

Product reviews

Date of purchase: 28/07/2016

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Trusted Customer

Sheffield

9 years ago

What Trusted Customer said about Silver by Mail:

Beautiful jewellery

Efficient service.

Product reviews

Date of purchase: 03/08/2016

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Trusted Customer

London

9 years ago

What Trusted Customer said about Silver by Mail:

Is item bg enough to be engraved

The engraving is hammered on not engraved as such and some of the letters are a bit low - you need to ensure item is big enough to be engraved in this way

Customer Service

Silver by Mail

9 years ago

Dear Mrs Amber,

Thank you for your feedback. We apologise that you have not been happy with the engraving on your Personalised Name Pendant. Please be advised that, as stated on our website in the product description, "The text is hand stamped letter by letter. This creates a quirky uneven finish rather than a perfect machine straight finish". If you wish to discuss this further and request a 're-punch' of your item, please do contact customer services on 0345 307 3297 or email contactus@silver.uk.com where one of our representatives will be happy to assist you with this matter.

Kindest Regards
Pip @ Silver by Mail

Date of purchase: 14/08/2016

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Silver by Mail Reviews

Pearl Lamp EarringsMore reviews of this product (2)View product websiteLovely quality and design.

Sparkling Solitaire StudsMore reviews of this product (1,509)View product websiteso good daughter has claimed them.

Barley Cove BraceletMore reviews of this product (7)View product website

White Cove BraceletMore reviews of this product (3)View product website

Turquoise Bay BraceletMore reviews of this product (10)View product websiteAs a personal preference the colour and appearance of the turquoise was rather uniform and "artificial" looking, I wanted a more irregular, blue stone with some chalkiness.

Keishi Pearl NecklaceMore reviews of this product (4)View product websiteDo not think your 'Sale' products are the same quality as in your Catalogue as the Keishi Pearl Necklace had holes drilled in the side of two pearls near the clasp.

Classico BangleMore reviews of this product (1)View product websiteLove the simple design lines just what I was looking for. Seen braceltes like this in gold but not silver for that modern look.

Sterling Silver Kama Bangle For WomenMore reviews of this product (23)View product websiteI am gradually collecting the set, I love these and always receive compliments. I was on holiday recently and someone noticed them and commented.

Pearl and Petals BraceletMore reviews of this product (7)View product websiteDelicate and pretty bracelet

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