Displaying the necklace inside the box is very poor.
The small pouch it was placed into resulted in 2 knots
in the chain on opening. This was bought as a gift & not
for myself.
Customer Service
Silver by Mail
9 years ago
Dear Miss Moore,
Thank you for your feedback. We sincerely apologise that you experienced a problem with one of our items. Please be advised that we are currently reviewing our packaging due to your feedback regarding the state your chain was in upon arrival. Thank you for bringing this to our attention and once again we apologise that this occurred and the inconvenience this has caused you.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Thank you for your feedback. We sincerely apologise that you experienced a problem with one of our items. Please be advised that we are currently reviewing our packaging due to your feedback regarding the state your chain was in upon arrival. Thank you for bringing this to our attention and once again we apologise that this occurred and the inconvenience this has caused you.
Kindest Regards
Pip @ Silver by Mail