Thank you for your feedback. We apologise that you were not satisfied with the earrings purchased from us, on this occasion. Please be advised that we do aim to provide as detailed product descriptions and images as possible for our customers to view what they are purchasing. However, we do note that a model image would be helpful for individuals to see what the jewellery may look like on. We are working on providing a model image for every item we sell so that sizing can be more easily visualised. We can see from your account that you have been refunded for this item and hope that you found the return procedure quick and easy to follow. Kindest Regards, Pip @ SBM
