How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Silver by Mail Reviews | Customer Service Reviews for https://www.feefo.com/reviews/silver-by-mail | Feefo

Trusted Customer

8 years ago

Date of purchase: 19/08/2016

Fabulous choice

Excellent service and delivery. All goods that I wanted were in stock. Such a good choice of items too.

Product reviews

0

MP

Mrs Karen Pepper

Wemyss Bay

8 years ago

Date of purchase: 17/08/2016

What Mrs Karen Pepper said about Silver by Mail:

Perfect for any occasion

As always quick and efficient and worth every penny

Product reviews

0

Trusted Customer

8 years ago

Date of purchase: 31/07/2016

Perfect

As usual earings are perfect. Silver provide excellent jewellery, speedily delivered nicely packaged at very reasonable prices.

Product reviews

0

MH

Ms Suzanne Hallam

Nottingham

8 years ago

Date of purchase: 03/08/2016

What Ms Suzanne Hallam said about Silver by Mail:

Highly recommended

I buy regularly from Silver by mail. Quality jewellery at a good price and the service is excellent!

Product reviews

0

MD

Mrs alison Doyle

Wrexham

8 years ago

Date of purchase: 07/09/2016

What Mrs alison Doyle said about Silver by Mail:

Excellent products and customer service

Excellent ease of use website, quick efficient delivery

Product reviews

0

MM

Mrs Alison Thomas Millard

Sa18 3jt

8 years ago

Date of purchase: 28/07/2016

What Mrs Alison Thomas Millard said about Silver by Mail:

Excellent service by Silver by Mail

Top quality jewellery

Product reviews

0

Trusted Customer

8 years ago

Date of purchase: 29/07/2016

Excellent as always

Always excellent service every time. Good communication and prompt delivery.

Product reviews

0

Trusted Customer

8 years ago

Date of purchase: 09/08/2016

Good quality

Good speedy service.

Product reviews

0

Trusted Customer

8 years ago

Date of purchase: 03/08/2016

engraving not clear

I had the word 'dance' engraved but the 'c' is so curly at the top that it is almost the same as the 'e' so the word is not that clear. A bit disappointing every time I take the ring on and off.

Gareth

Silver by Mail

8 years ago

Dear Ms Giles,

Thank you for your feedback. We sincerely apologise that you have been disappointed with the engraving on the Hidden Message Ring ordered from us. We would be grateful if you would be able to contact customer services regarding this so that they may look into how we can assist you further with this matter. If you could quote 'Feefo' and your Order Reference they will be able to easily locate your order and have access to the note that has been placed on your account regarding this matter. The email address to use if contactus@silver.uk.com.

Kindest Regards
Pip @ Silver by Mail
0345 307 3297

Product reviews

Gareth

Silver by Mail

8 years ago

Dear Ms Giles,

Thank you for your feedback. We sincerely apologise that you have been disappointed with the engraving on the Hidden Message Ring ordered from us. We would be grateful if you would be able to contact customer services regarding this so that they may look into how we can assist you further with this matter. If you could quote 'Feefo' and your Order Reference they will be able to easily locate your order and have access to the note that has been placed on your account regarding this matter. The email address to use if contactus@silver.uk.com.

Kindest Regards
Pip @ Silver by Mail
0345 307 3297

0

MG

Mrs Christine Gray

Bishop Auckland

8 years ago

Date of purchase: 29/07/2016

What Mrs Christine Gray said about Silver by Mail:

good

prompt delivery

Product reviews

Customer Service

Silver by Mail

8 years ago

Dear Mrs Gray,

Thank you for your feedback. We sincerely apologise that you have experienced a problem with the Sunset Blossom Earrings purchased from us. This is not a problem we have been aware of and thank you for drawing it to our attention. We would be grateful if you would be able to contact customer services so that they can look to rectify this situation for you.

Kindest Regards
Pip @ Silver by Mail
0345 307 3297
contactus@silver.uk.com

0

Silver by Mail Reviews

Champagne Truffle EarringsMore reviews of this product (3)View product websiteJust loved these little earrings as they have some lovely detail to them. Good for a gift for someone who is looking for something slightly different and at a good price.

Freshwater Pearl Chain (Lapis Lazuli)More reviews of this product (1)View product websitePerfect for any occasion worth every penny

Shrine EarringsMore reviews of this product (1)View product website

1.5mm Snake Chain 45cmMore reviews of this product (4)View product websiteLovely quality chain, excellent!

Turquoise Cove BraceletMore reviews of this product (9)View product websiteBeautiful finish and good quality

Keishi Pearl BraceletMore reviews of this product (23)View product websiteExcellent product and good quality

Sparkling Solitaire StudsMore reviews of this product (1,385)View product websiteIt was on offer good quality for the price

Bell Flower EarringsMore reviews of this product (2)View product websiteJust lovely. Perfect size and I wear them a lot.

Huggy HoopsMore reviews of this product (61)View product websiteSmall but comfy and good quality. Can be worn day and night. For me they replace studs. They look better and are comfier. I have bought from SbM for many years and am consistently happy with the...Read all

Engraving ChargeMore reviews of this product (98)View product websiteI had the word 'dance' engraved but the 'c' is so curly at the top that it looks almost the same as the 'e'. I'm a bit disappointed ever time I take the ring on and off.

Sunset Blossom EarringsMore reviews of this product (28)View product websiteDicoloured and went dull very quickly - within a couple of days. Very poor

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?