We arrived at a very busy time in Mallorca and had to wait about 45 minutes for the bus to arrive, followed by another 15-20 minutes until the bus departed the airport. However, the sevice was...
The taxi driver was very unfriendly and rude. Regarding the idea of shuttle direct I think it is a good idea, but I want to be treated like a client not like a weight or luggage.
Customer Services
Shuttle Direct United Kingdom
10 months ago
Thank you for taking the time to share your feedback. We are truly sorry to hear about your recent experience with the driver — this is not the level of service we aim to provide. You deserve to be treated with courtesy, respect, and professionalism at all times, and we sincerely apologize that this was not the case.
Your comment about feeling like a "weight or luggage" is particularly concerning, and we want to assure you that we take this seriously. Every customer should feel valued and respected — not just transported.
We appreciate your thoughts on the Shuttle Direct idea, and we're grateful for your input. We'll be reviewing this experience with the relevant team to ensure improvements are made so that future services reflect the care and quality you rightfully expect.
Thank you again for bringing this to our attention. We hope to have the opportunity to restore your trust.
Date of purchase: 27/07/2025
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Gemma Bolger
Feefo Verified
York
10 months ago
What Gemma Bolger said about Shuttle Direct United Kingdom:
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
