Hello Sophie, thanks for your input, yet you missed my point, yes - your units show prices per week and offers (thats marketing) You do not however display the important terms/conditions which everyone should see before they press PAY, to know what their are getting into. (notice period, how to give notice, payment terms, how is the rent calculated, late fees, when is it going to be charged etc.) I only receive the document after I paid. And even then, I have two figures, on confirmation email my monthly rent shows as : 352 on actual contract is set as: 293. Extra insurance is:20, so how do you come up with two unrelated numbers? And which are you gonna charge next month?? More importantly, how do I know? Its not clear. Moreover, your pricing is marketed per week, but on contract is counted as per month. Does it mean you charge me per month and then refund? How do I know? Again that is not transparency, nor clarity. Sending me to local manager is just extra hustle and time loss for me. It is probably easier to call your competitor and get all the info in one go. Feedback is for people to have the opportunity to know, what they should look out for. And its also helpful for you to know where you can improve. All the best.
